Юрий

YURII USENKO
Zaporizhzhia, Ukraine |
Phone: [open contact info](look above in the "contact info" section) |
Email: [open contact info](look above in the "contact info" section) |
Telegram: @v0itsekh0vsky
PROFESSIONAL PROFILE
A results-oriented specialist with experience in customer service and analytics. Possesses high self-discipline, capable of maintaining focus during repetitive tasks and performing effectively under high-pressure conditions. Fast learner and strictly adheres to corporate regulations.
WORK EXPERIENCE
Game Process Analyst (Poker Player) | FunFarm
2022 — 2025
• Strategic decision-making under uncertainty and high-risk conditions.
• In-depth analytical work with large statistical datasets.
• Sustained focus on repetitive processes without loss of efficiency.
• Developed psychological resilience and emotional control (tilt-management).
Customer Support Specialist / Moderator | FunFarm
2024 — 2026
• Handling user inquiries and providing real-time support via chat.
• Content moderation and ensuring compliance with platform rules.
• Advising users on platform functionality and features.
Waiter / Room Service | Cafe & Hotel
2016 — 2021
• Ensuring high-quality service according to hospitality standards.
• Effective communication with customers and conflict resolution.
• Cash handling and order management.
EDUCATION
Zaporizhzhia National Technical University (ZNTU). Major: Tourism (2014 — 2017).
SKILLS
• Customer focus, stress resistance, attention to detail, discipline.
• Rapid decision-making, strategic thinking, risk management.
• Proficient PC user (MS Office, CRM systems, web browsers).
LANGUAGES
Ukrainian (Native), Russian (Fluent), English (Intermediate B1/B2).