Анна

ANNA SHYLINHOVSKA
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PROFESSIONAL SUMMARY EXPERIENCE
Multilingual Digital Content & Operations Specialist with
experience in luxury hospitality, reservation Royal Service Agent – Reservations Department at Fairmont Golden
management, website content administration, and March 2026 – July
digital marketing fundamentals. Skilled in WordPress Prague | Prague, Czech Republic
CMS, SEO, content management, customer 2026
communication, and administrative operations. Fast Responsibilities
learner with strong analytical and organizational skills,
able to quickly adapt to new software and digital Managed room reservations for individual and corporate guests via
workflows. phone, email, and hotel reservation systems.
Fluent in English, Czech, Russian, and Ukrainian.
Assisted international guests in English, Czech, Russian, and Ukrainian.
Passionate about digital products, international
collaboration, and remote work. Processed new bookings, modifications, cancellations, and special
requests.
Coordinated with Front Office, Housekeeping, and Sales departments to
ensure smooth guest experiences.
EDUCATION Maintained accurate reservation records and guest profiles in
accordance with hotel standards.
Bachelor in Energy Management Handled payment-related inquiries and booking confirmations.
Delivered personalized customer service following Fairmont luxury
National Aviation University hospitality standards.
2021-2025 Worked efficiently in a fast-paced, multicultural environment while
maintaining high attention to detail.
Certificate SEO Beginning course
Social Media & Content Manager & Digital Content Coordinator 2025-2026
Created, edited and published content across Instagram, TikTok and website
channels.
Updated website content, landing pages and blog articles using CMS.
CORE COMPETENCIES Optimized content formatting and structure following basic SEO best practices.
Analyzed content performance using Google Analytics and social media insights.
Website & Digital Content Content Planning
Edited visual content using Canva and Adobe Express (или Photoshop, если
Website Content Management Copywriting Basics
используете).
WordPress CMS Content Creation & Design
Content Publishing & Updating Content Creation Maintained consistent brand voice across digital platforms.
Content Editing & Formatting Image Editing Coordinated content publishing schedules and managed multiple projects
Website Optimization Video Editing simultaneously.
Basic HTML & CSS Canva
HTML Office & Administration Hotel Quentin — Front Desk Receptionist & Digital Content & Customer 2 0 2 2 – 2 0 2 5
CSS Microsoft Office (Excel, Word,
Operations Specialist
Image & Video Upload PowerPoint)
Management Google Workspace
Managed digital content across Booking.com, Expedia and other OTA platforms,
SEO & Digital Marketing Email Communication
Administrative Support
ensuring accurate descriptions, pricing updates and visual assets.
SEO Fundamentals
On-page SEO Report Preparation Maintained website and booking platform information, improving content consistency
Keyword Research Documentation and customer experience.
SEO Tools Data Entry Coordinated customer communication through email and online booking systems in
Google Analytics (Basic) CRM Systems English and Czech.
Website Performance Monitoring Technical Monitored guest feedback and online reviews, identifying improvement opportunities
Digital Content Strategy Python (Basic)
and supporting service quality initiatives.
Social Media Content C++ (Basic)
Processed reservations and maintained accurate customer records using CRM and
(Instagram, TikTok)
hotel management systems.

LANGUAGE Prepared operational reports and tracked booking performance using Microsoft Excel.
Ensured data accuracy and attention to detail while managing high volumes of digital
Russian -C2
information.
Ukrainian - C2
English - B2
Czech - B2