Ikram

Mohammed Ikramul Ameen
Bengaluru, India, [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Aspiring Performance Marketing professional with a strong foundation in Paid Search, Paid Social, and
Programmatic Advertising. Certified across Google Ads, Meta Ads, DV360, LinkedIn, and TikTok Ads with
a thorough understanding of campaign structure, audience targeting, conversion tracking, and key
performance metrics including CPC, CPL, CTR, and ROAS. Brings 2 years of customer facing experience
in fast paced support environments, with strong communication, multitasking, and problem solving abilities.
Eager to apply this foundation in a fast paced marketing team and grow quickly into a hands on paid media
role.

PROFESSIONAL EXPERIENCE
Customer Care Executive, Promptitude LLC, 2 Years
- Handled customer inquiries through calls, emails, and chat support professionally.
- Resolved customer complaints and provided timely solutions to improve satisfaction.
- Maintained accurate customer records and follow ups using CRM tools.
- Assisted customers with product and service related information and issue resolution.
- Collaborated with internal teams to ensure smooth customer experience.
- Achieved customer satisfaction targets through effective communication and support.

CORE SKILLS
- Paid Search and Social: Google Ads, Meta Ads, Lead Generation, Retargeting
- Programmatic Advertising: DV360, CM360, Oracle BlueKai, Audience Segmentation
- Optimization: A/B Testing, Conversion Rate Optimization, Keyword Research
- Analytics and Reporting: Performance Reporting, Budget Monitoring, Funnel Analysis
- Metrics: CPC, CPL, CAC, CTR, ROAS, Conversion Tracking
- Tools: Google Ads Manager, Meta Ads Manager, DV360, CM360, Oracle BlueKai, Google Analytics,
Excel
- Customer Support: Complaint Resolution, CRM Tools, Email and Chat Support, Active Listening

CERTIFICATIONS
- Google Ads Search Certification, Google
- Meta Certified Digital Marketing Associate, Meta
- Google Analytics Certification, Google, In Progress
- Programmatic Advertising Certification
- Performance Marketing Certification
- LinkedIn Marketing Labs Fundamentals, LinkedIn
- TikTok Ads Fundamentals, TikTok

EDUCATION
Bachelor of Commerce (B.Com) July 2020
Bangalore University, First Class, CGPA: 6.13
12th, Higher Grade Qualification 2015 to 2017
ICPEM School of Higher Grade Qualification, Bangalore, First Class, 69.80% (698/1000)
10th, Secondary School Examination April 2015
National Institute of Open Schooling (NIOS), Total: 267/500