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Olena

Customer support specialist

Considering positions:
Customer support specialist, Customer success specialist
Age:
31 years
City of residence:
Mykolaiv
Ready to work:
Remote

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Olena Rudenko
Customer Success / Customer Support Specialist (SaaS, B2B)

Mykolaiv, Ukraine

(currently based in Bulgaria)

[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Customer Success & Customer Support Specialist with 5+ years of experience in SaaS, PR, and travel
industries. Skilled in onboarding, retention, and cross-team collaboration.

SKILLS

Customer Support (B2B, SaaS), Customer Success, Retention, Onboarding, CRM Management, KPI
Tracking

TOOLS

Intercom, Creatio CRM, Bitrix24, Amadeus, Google Sheets, MS Office

WORK EXPERIENCE

Customer Success / Support Specialist — PRNEWS.io (2025–2026)

Onboarding clients, resolving issues, maintaining relationships, tracking KPIs.

Sales Department Assistant — PRNEWS.io (2022–2025)

Supported sales team, managed CRM, prepared reports.

Customer Support Operator — Anex Tour (2021)

Handled inquiries, bookings, CRM tracking.

EDUCATION

Accounting and Auditing — Mykolaiv National Agrarian University

Tourism — International Classical University

LANGUAGES

Ukrainian (native), Russian (native), English (Upper-Intermediate)

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Менеджер з клієнтського сервісу та продажів

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Олена Руденко Менеджер з клієнтського сервісу та продажів Україна, м. Миколаїв (Україна) Резюме Менеджер з клієнтської підтримки та продажу, 5+ років досвіду Детальніше про досвід роботи • лютий 2025...

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/19542396/