Раїса

Raisa Nesterenko
Project Manager | Coordinator

Valencia, Spain | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Project Coordinator with over 9 years of experience in process organization,
customer service, and operational coordination. Experienced in launching
new travel destinations, planning logistics, collaborating with partners, and
supporting clients. Worked in both Ukraine and Spain, quickly adapts to
new environments, effectively coordinates multiple processes
simultaneously, and promptly resolves organizational issues.

PROFESSIONAL 2025-2026
EXPERIENCE PROJECT MANAGER IN TOURISM

Successfully launched 5 new travel destinations from scratch.
Prepared and structured website content (texts, visual content, and data
verification).
Provided customer consultations, selected individual and package tours, and
supported clients throughout all stages of the booking process.
Organized logistics routes and accompanied groups as a coordinator during
tours.
Trained new tour guides, including introducing company standards,
communication psychology with tourists, and comprehensive preparation for
independently accompanying groups.

2017-2025

BEAUTY SALON & PRIVATE PRACTICE

Coordinated the full client journey: from the initial consultation to ongoing support
and maintaining long-term relationships.
Organized work processes: schedule planning, appointment management, and
communication through social media and messaging platforms.
Ensured smooth business operations by supervising the purchase of materials,
maintaining the workspace, and working with clients from Ukraine and Spain.

2015-2017

SALES REPRESENTATIVE IN BEAUTY AND AESTHETIC MEDICINE

Developed a partner network and maintained long-term relationships with
clients.
Conducted negotiations, product presentations, and selected solutions
according to clients' needs.
Analyzed clients' needs, coordinated work processes, scheduled meetings, and
monitored the implementation of agreements.

EDUCATION Poltava University of Economics and Trade. Management of Foreign
Economic Activity

SKILLS Project Launch from Scratch | Budget and Risk Management | Logistics and
Route Planning | Vendor Management and Procurement | B2B/B2C Sales |
Social Media Management (SMM) and Website Content Management (CMS) |
Staff Training | CRM Systems, Google Sheets, Booking Systems

Особисті якості : Комунікація в міжнародному середовищі | Вирішення
конфліктів | Тайм-менеджмент та планування дня | Швидке реагування на
форс-мажори | Клієнтоорієнтованість.

Ukrainian, Russian: Fluent
LANGUAGES English: B2 (Upper-Intermediate)
Spanish: A2 (Pre-Intermediate)