Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19633158/

Work experience

Customer support representative

from 12.2023 to 08.2026 (2 years 9 months)
Access Bank Plc, Remote (Finance, banking, and insurance)

Delivered exceptional customer service by responding to customer enquiries, complaints and account-related requests. Assisted customers with digital banking onboarding including mobile banking and internet banking registration. Issued, activated and replaced ATM cards while ensuring compliance with banking procedures. Utilized Microsoft Dynamics CRM to document customer interactions, update account information and monitor service requests. Maintained accurate customer documentation while ensuring confidentiality of sensitive financial information. Educated customers on banking products and digital self-service channels, improving digital adoption. Collaborated with operations teams to resolve customer issues promptly while meeting branch service standards. Consistently managed high daily customer volumes while maintaining excellent service quality and professionalism.

English tutor

from 11.2022 to 11.2023 (1 year)
Dekadmo Private School, Remote (Education and science)

Prepared and delivered engaging classroom lessons.
Maintained student records and academic documentation.
Communicated regularly with parents regarding student progress.
Assisted with school administrative duties and classroom management.
Fostered a positive learning environment through effective communication and organization.

Administrative associate

from 01.2019 to 12.2019 (1 year)
NAPIMS, Remote (Government organizations)

Provided administrative support across multiple office functions. Managed document filing, record keeping and correspondence. Assisted with front desk operations and visitor management. Supported offshore training documentation and office coordination. Maintained accurate records to support departmental operations

Education

Auchi Polyechnic, Auchi

Surveying and Geoinformatics, Zaporizhzhia
Higher, from 2016 to 2022 (6 years)

De-Kadmo Private School

Zaporizhzhia
Secondary, from 2009 to 2015 (6 years)

Additional education and certificates

Alx AICE

2025, 3 months

S'BridgeCore Global Remote Job Training

2026, 6 weeks

Knowledge and skills

• Teamwork
• MS Office
• Desk research
• Customer orientation
• Work with clients
• Effective communication
• Ability to work in multitasking mode
• Responsibility
• Organizational skills
• Confidence
• Conflict resolution
• Understandability
• AI literacy
• Writing prompts for ChatGPT
• User ChatGPT
• Attentiveness
• Honesty
• Communicability
• Adaptability
• Management of CRM
• Receiving incoming calls
• Microsoft Dynamics CRM
• Active listening
• Documentation management
• Organizedness
• Discipline
• KPI Management
• Handling objections
• Initiative

Language proficiencies

English — fluent

References

Bisola Ehi Ogoluwa

Bisola Ehi Ogoluwa

CEO, S'BridgeCore Global

Additional information

Strong communication and interpersonal skills, with experience in customer service, administrative support, digital banking, and remote work environments. Proficient in Microsoft Office, Google Workspace, CRM systems, internet research, and AI-powered productivity tools. Quick to learn new software and adapt to new working environments. Detail-oriented, organized, reliable, and comfortable working independently or as part of a team. Fluent in English.