Anton

ANTON
BERDIUHIN
CUSTOMER SUPPORT & OPERATIONS SPECIALIST

PROFILE

A person who puts customers first and has worked in operations talking to
clients and solving problems, in busy places. Has skills to analyze and fix issues
CONTACT from working in corporate logistics studying computer science and following
organized production steps. Has worked on problems worked with different
teams and learned new systems fast. Likes giving technical help and making sure
[open contact info](look above in the "contact info" section)
customers have good experiences.
[open contact info](look above in the "contact info" section)
WORK EXPERIENCE
Poland
Graphic Designer 2019 - 2022
Freelance
EDUCATION
Managed customer communication from initial requirements through final
Merito University 2020 - 2023 delivery.
Computer Science Bachelore’s Degree Diagnosed client requirements and translated them into technical project tasks.
(Relevant coursework completed) Resolved customer feedback efficiently while maintaining positive long-term
relationships.
Managed multiple concurrent projects while consistently meeting deadlines.
SKILLS Worked extensively with digital production software and file management
systems.
Operations Coordination
Production Assistant 2020-2021
Software Installation & Configuration Uali Animation Lab
Task & Deadline Management
Collaborated closely with team members to meet production deadlines.
Computer Hardware Coordinated task distribution within the team to improve workflow efficiency.
Windows Operating Systems Worked within structured processes while maintaining quality standards.
Communicated effectively across departments to ensure project completion.
Adobe & MS office
File Organization & Documentation Logistics Manager 2023 - Present
Computer Science Fundamentals Ontrack Transportation
Ticket Documentation Provided daily support to customers by resolving delivery-related issues and
Adaptability coordinating timely solutions.
Investigated operational problems and identified appropriate resolutions in
time-sensitive situations.
Worked closely with internal teams to ensure efficient issue resolution and
LANGUAGES service continuity.
Trained and supported new employees, helping them understand internal
English B2-C1 processes and company systems.
Ukrainian Native Prioritized multiple requests simultaneously while maintaining a high level of
customer service.
Russian Native Documented operational information and communicated updates to customers
and colleagues.