Anastasiia

Customer support representative

City of residence:: Odesa
Ready to work:: Remote

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ANASTASIIA MURZHI
Customer Support Representative

Odesa, Ukraine | (look above in the "contact info" section) | (look above in the "contact info" section)

PROFESSIONAL SUMMARY
Motivated and customer-oriented professional with experience as an English teacher and mentor.
I communicate with students daily through chats and online platforms, answer their questions,
help them overcome learning difficulties, and provide ongoing support.

Through my teaching experience, I have developed strong communication, problem-solving,
active listening, and interpersonal skills. I am now looking to start a career in Customer Support,
where I can apply my communication skills and English in an international environment and
continue growing professionally.

WORK EXPERIENCE
English Mentor

Online English School | March 2023 – Present

• Teach English lessons and communicate with students daily through chats and online
platforms.
• Answer students' questions and provide support throughout their learning journey.
• Help students overcome learning difficulties and find suitable solutions.
• Maintain regular communication and provide feedback on students' progress.
• Use English every day in written and spoken communication.

English Teacher

Public School | September 2021 – March 2023

• Taught English lessons to students.
• Communicated with students and supported them throughout the learning process.
• Explained complex topics clearly and adapted lessons to students' individual needs.
• Maintained regular communication with students.
EDUCATION
International Humanitarian University

Bachelor's Degree in Philology | 2022

Professional Qualification: Philologist, Translator, Teacher (Languages: English and
German)

KEY SKILLS
• Customer Communication
• Written Communication
• Problem Solving
• Active Listening
• Empathy
• Attention to Detail
• Time Management
• Fast Learning
• Online Communication
• Microsoft Office
• Google Workspace

LANGUAGES
Ukrainian — Native
English — B2 / Upper-Intermediate

Anastasiia

Customer support representative

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