Nataliia

Nataliia Sharnina [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) LinkedIn: [open contact info](look above in the "contact info" section)
Opera ons/Sales Manager, remote

Global Opera ons Strategist specializing in the intersec on of System Automa on, Cross-Cultural
Leadership, and Organiza onal Scaling. Proven track record of architec ng resilient project governance
frameworks and centralised opera onal systems. Expert in risk mi ga on, strategic budget control, and
building high-capacity teams to drive global customer success.

Opera onal Systems & E ciency Strategic & Organiza onal Global Engagement, Success and
Growth Quality Management (QA)
Project management, Work ow Cross-Cultural Leadership Risk Assessment & Mi ga on
Automa on & CRM
Knowledge Management Stakeholder Diplomacy Capacity Building & Training
Customer Success & Impact

Opera onal Systems & E ciency
• Re-engineered and tested CRM work ows and no ca on systems to automate manual tracking,
resul ng in a 30% reduc on in administra ve turnaround me.
• Partnered with technical teams to drive product development enhancements, ensuring tools
were op mized for complex project lifecycles.
• Led onboarding of rst employees, ensuring cultural alignment and procedural consistency
during rapid expansion.

Strategic and Organiza onal Development and Growth
• Served as the inaugural employee, par cipated in architec ng the ini al opera onal frameworks
and scaling internal systems to support a 1,400% increase in team size.
• Translated high-level organiza onal goals into standardized opera onal frameworks, ensuring
the structure was resilient enough to support rapid global expansion.
• Introduced con nuous process improvements that boosted team e ciency and reduced project
cycle mes through data-driven re nement.

Global Engagement, Success and Quality Management
• Maintained rigorous communica on with global teams, stakeholders, and management to track
progress and manage scope changes across mul ple me zones.

Project Management, Work ow Automa on and CRM
• Iden ed and eliminated manual bo lenecks by implemen ng automated "check-in" CRM
triggers, accelera ng the project approval process globally.
• Leveraged advanced project management tools to monitor deliverables and milestones,
signi cantly improving team accountability and transparency.
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 Nataliia Sharnina [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) LinkedIn: [open contact info](look above in the "contact info" section)
Opera ons/Sales Manager, remote

Cross-Cultural Leadership
• Led and synchronized cross-func onal teams across all con nents to ensure uni ed project
execu on.
• Facilitated interna onal collabora on by designing communica on protocols that respected
regional contexts while maintaining high organiza onal standards.

Risk Assessment and Mi ga on
• Iden ed, analyzed, and documented poten al project risks early in the lifecycle, implemen ng
mi ga on strategies that prevented delays and ensured goal alignment.
• Directed budget control, ensuring 100% compliance and accuracy in e-banking disbursements.

Knowledge Management
• Architected and maintained a comprehensive digital repository containing all standard opera ng
procedures (SOPs), ins tu onal guidance, and project manuals, ensuring a "single source of
truth" for the global team.
• Spearheaded a "Con nuous Learning" ini a ve where team members facilitated post-course
sharing sessions, ensuring key takeaways from individual professional development were
ins tu onalized across the organiza on.
• Conducted recurring one-on-one "opera onal health checks" to iden fy skill gaps, provide
tailored support, and facilitate targeted training opportuni es for team members.
• Established a framework for capturing and sharing "lessons learned" from completed projects,
preven ng informa on silos and increasing team adaptability in cross-cultural environments.
Stakeholder Management
• Collaborated with a por olio of stakeholders with an overall budget of 2 million USD+ to ensure
clear scope de ni on and alignment, fostering a culture of trust and transparency in complex
environments.

Capacity Building and Training
• Authored and implemented a comprehensive suite of Standard Opera ng Procedures (SOPs) and
guidance manuals, streamlining internal communica on and reducing onboarding me for new
team members by 15%.
• Leveraged project management tools to monitor progress, milestones, and deliverables,
improving team accountability and transparency.
• Fostered a culture of team adaptability through con nuous coaching, ensuring seamless
execu on during periods of high organiza onal change.
Customer Success and Impact
• Established a robust evalua on framework to track service metrics and stakeholder sa sfac on,
u lizing data-driven insights to con nuously re ne opera onal e ciency.
• Delivered targeted training sessions to end-users on new work ows, increasing overall user
sa sfac on.
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 Nataliia Sharnina [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) LinkedIn: [open contact info](look above in the "contact info" section)
Opera ons/Sales Manager, remote

Relevant Experience
• Opera ons Manager: Nonpro t Builder (Jan 2024 -Jan 2026)
• Capacity Building Coordinator: Nonpro t Builder (Sep 2022 – Dec 2024)
• Sales manager: Saint-Gobain Zorya (Apr 2013-Oct 2013)
• General Manager assistant: Saint-Gobain Zorya (Dec 2011 – Apr 2013)
• Private entrepreneurship

Education
Na onal Avia on University, Kyiv, Ukraine - Linguis cs, translator
Graduated: May 2008
Na onal Avia on University, Kyiv, Ukraine - Interna onal A airs
Graduated: May 2008

Certi cations
• DAO Project Management by IAMPM
• Monitoring, Evalua on and Learning course by Intrac
• Leadership Management Training by Jo Richings
• Leadership program at Kyiv-Mohyla Business School
References available upon request.
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