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Work experience

Translator / QA Specialist / Product Team Member

from 05.2022 to 03.2026 (3 years 11 months)
VPN SATOSHI APPLICATION, Дистанційно (IT)

- Worked as part of the product team and participated in product development and improvement.
- Performed manual testing of the VPN Satoshi application on iOS.
- Checked application functionality and stability; identified and documented bugs.
- Found technical issues and checked correct operation of product features.
- Reported identified bugs and technical issues directly to the development team.
- Participated in quality assurance and product quality control.
- Verified fixes after reported issues were addressed.
- Translated product interfaces and materials into Russian and Ukrainian.
- Updated translated text directly in the application code and made text-related corrections when required.

Client Support Specialist / Technical Support / Community Administrato

from 02.2021 to 03.2026 (5 years 2 months)
Slezi Satoshi Community, Дистанційно (Фінанси, банки, страхування)

- Provided daily customer support and consultations.
- Investigated and resolved technical and service-related issues.
- Assisted users with cryptocurrency exchange-related problems.
- Handled complex and non-standard customer cases.
- Resolved conflicts and communicated with users in stressful situations.
- Explained technical issues and solutions to users in an accessible way.
- Provided customer education when required.
- Administered private and premium customer communities.

Education

Черкаський інститут пожежної безпеки імені Героїв Чорнобиля

Пожежна безпека, Черкаси
Higher, from 2012 to 2014 (2 years)

Черкаський інститут пожежної безпеки імені Героїв Чорнобиля

Пожежна безпека, Черкаси
Higher, from 2008 to 2012 (4 years)

Additional education and certificates

IT School “Factory”

2016, 3 місяці

Knowledge and skills

• Старанність
• Технічна підтримка користувачів
• Криптотрейдинг
• Самостійність
• Написання bug reports
• Ведення клієнтської бази
• Робота з клієнтами
• Ефективна комунікація

Language proficiencies

• English — average
• Ukrainian — fluent