Оксана

Oksana
Khilchuk
Patriarch Lubomyr Huzar St. 9, [open contact info](look above in the "contact info" section)
Ternopil’, Ukraine [open contact info](look above in the "contact info" section)

Customer Service Skills Languages

Customer service representative with Strong communication skills English - B1
3 years of experience in hospitality Problem-solving German - A2
and logistics. Skilled in managing client
inquiries, coordinating shipments, and Time management
providing high-quality support to Multitasking
international customers. Attention to detail

Employment History Education

1 Front Desk Administrator 2 Customer Service 3 Master’s degree in English
Representative Language and Literature
Avalon Palace , Ternopil, Ukraine
Arka Express Inc., Ternopil, Rivne State University of the
May 2023 — Mar 2024 Ukraine Humanities , Rivne
Managed guest check-in and Mar 2024 — Apr 2026 Sept 2018 — Dec 2023
check-out processes
Handled reservations, cancellations, Coordinate shipments and delivery
and room assignments schedules

Provided customer service and Communicate with customers and
resolved guest issues warehouses

Processed payments and maintained Track shipments and provide status
accurate records updates to customers

Coordinated with housekeeping and Resolve delivery issues, delays and
management staff claims

3

1 2

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