Марія

Maria Gladkova
Kyiv, Ukraine | Open to Remote Work (Europe / Worldwide)

[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

English: B2 | Ukrainian: Fluent | Russian: Native

Professional Summary
Administrative and customer support professional with experience in office administration, booking coordination,
client communication, and daily operations. Strong written communication skills, attention to detail, and the ability to
work independently. Seeking a full-time remote position in administrative support, customer support (email or chat),
operations, or coordination.

Professional Experience
Self-Employed Nail Technician

Coimbra, Portugal | 2022–2026

• Managed client appointments and scheduling.
• Communicated with clients and handled bookings.
• Worked independently and managed daily operations.

Administrator

Banya Club Spa & Restaurant Complex | Kyiv, Ukraine | 2020–2022

• Coordinated daily administrative operations.
• Managed reservations and booking requests.
• Communicated with clients via email and phone.
• Prepared reports and maintained documentation.
• Coordinated staff schedules and service operations.
• Resolved customer inquiries and operational issues.

Project Coordinator

NGO Vaccination | Kyiv, Ukraine | 2019–2020

• Coordinated project activities and administrative processes.
• Maintained project documentation and databases.
• Communicated with contractors and external partners.
• Prepared reports and organized project information.
• Coordinated schedules and operational tasks.

Receptionist

Partner Guest House | Kyiv, Ukraine | 2018

• Managed guest reservations and booking requests.
• Handled email and phone communication with guests.
• Processed check-in and check-out procedures.
• Maintained reservation records and administrative documentation.

Hotel Manager

Sunday Apartments Hotel / Grand Apartments Hotel | Kyiv, Ukraine | 2016–2018

• Coordinated daily hotel operations.
• Managed reservations and guest accommodation processes.
• Prepared operational documentation and reports.
• Coordinated staff and service processes.

Education
Counseling Psychologist
Field of Study: Psychology

Key Skills
Administrative Support • Customer Service • Email Communication • Chat Support • Reservation Management •
Scheduling • Documentation • Microsoft Office • Google Workspace • Problem Solving • Organization