Chukwudi

CHUKWUDI GOGO DIORGU
CUSTOMER CARE REPRESENTATIVE | CUSTOMER SUPPORT SPECIALIST

Phone: 08105869656 Email: [open contact info](look above in the "contact info" section) Telegram: @Chukwudi

PROFESSIONAL PROFILE
Customer-focused and reliable Customer Care Representative with over 5 years of combined experience in customer service,
customer communication, complaint resolution, and service support.

Experienced in handling customer inquiries, resolving complaints, providing accurate information, following up on customer
requests, and maintaining positive customer relationships. Strong verbal and written communication skills with a professional,
patient, and solution-oriented approach.

Comfortable working with digital communication platforms and adapting quickly to new software, procedures, and working
environments. Seeking a Customer Care Representative, Customer Support Specialist, or Customer Service position with an
international company in Ukraine or a remote team.

CORE COMPETENCIES
• Customer Service & Customer Support

• Customer Communication

• Complaint Handling & Resolution

• Problem Solving

• Telephone & Chat Support

• Email Support

• Customer Relationship Management

• Order & Service Assistance

• Conflict Resolution

• Customer Follow-up

• Data Entry & Record Keeping

• Microsoft Office

• Google Workspace

• Telegram & Digital Communication

• Time Management

• Team Collaboration

• Attention to Detail

• Working Under Pressure

• Adaptability & Fast Learning

PROFESSIONAL EXPERIENCE
CUSTOMER CARE REPRESENTATIVE

Da-Wings Global — Nigeria

2018 – 2019

• Responded professionally to customer inquiries and service requests through available communication channels.

• Assisted customers with questions, complaints, and service-related concerns.

• Provided clear and accurate information to help customers resolve their issues.

• Handled customer complaints calmly and worked toward satisfactory solutions.

• Maintained positive customer relationships through respectful and effective communication.

• Followed up on unresolved customer concerns to ensure appropriate assistance was provided.
• Escalated complex issues to the appropriate department when necessary.

• Maintained accurate records of customer interactions and requests.

CUSTOMER CARE REPRESENTATIVE

Crestline Support Services — Nigeria

2019 – 2020

• Responded to customer inquiries and requests in a professional and timely manner.

• Assisted customers with complaints, questions, and service-related issues.

• Provided accurate information and practical solutions to customer concerns.

• Maintained patience and professionalism when dealing with challenging customers.

• Followed up with customers to ensure their concerns were properly addressed.

• Escalated complex issues when additional assistance was required.

• Maintained accurate customer and service records.

• Contributed to positive customer experiences through reliable and courteous support.

CUSTOMER SERVICE REPRESENTATIVE

HorizonPoint Enterprises — Nigeria

2020 – 2022

• Assisted customers with inquiries relating to products and services.

• Responded to customer questions and provided clear and helpful information.

• Handled customer complaints and worked toward effective resolutions.

• Maintained professional communication throughout customer interactions.

• Followed up on customer requests and unresolved issues.

• Maintained accurate customer and service records.

• Worked collaboratively with colleagues to resolve customer concerns efficiently.

• Supported positive customer relationships through responsive and dependable service.

CUSTOMER CARE REPRESENTATIVE

PrimeAxis Logistics — Nigeria

2024 – 2025

• Assisted customers with delivery, order, and service-related inquiries.

• Provided customers with updates regarding deliveries and service requests.

• Handled complaints professionally and worked toward satisfactory resolutions.

• Communicated with customers through telephone, messaging, and other support channels.

• Followed up on delayed deliveries and unresolved customer requests.

• Coordinated with relevant team members to resolve delivery-related concerns.

• Maintained accurate records of customer inquiries and interactions.

• Managed multiple customer requests while maintaining a professional standard of service.

EDUCATION
HEALTH SCIENCE

University of the People — Currently Studying

BACHELOR’S DEGREE

Ignatius Ajuru University of Education — Nigeria | 2019 – 2023

DIGITAL & TECHNICAL SKILLS
• Microsoft Word
• Microsoft Excel

• Google Docs

• Google Sheets

• Gmail

• Telegram

• WhatsApp

• Zoom

• Google Meet

• Customer Communication Platforms

• Basic CRM Systems

• Online Communication & Collaboration Tools

LANGUAGES
English: Fluent

Ukrainian: Willing to Learn

ADDITIONAL INFORMATION
·• From: Nigeria

• Available for remote international customer-support positions

• Comfortable working with international customers

• Willing to work flexible schedules and different time zones

• Fast learner and adaptable to new systems and procedures

• Strong communication and interpersonal skills

• Available for online interviews

REFERENCES
Available upon request.