Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19768507/

Work experience

Customer support representative

from 06.2024 to 07.2026 (2 years 2 months)
Atlas Flow Cargo, Remote (Transportation and logistics)

I have experience in customer support, sales support, and client communication, where I handle customer inquiries, resolve complaints, manage follow-ups, and maintain accurate records. I regularly use CRM systems, online platforms, and communication tools to track customer interactions and ensure timely resolutions.

My key strengths are strong communication, organization, attention to detail, problem solving, multitasking, and taking ownership of tasks. I have developed positive relationships with clients by being responsive, empathetic, and solution-oriented.

I believe these skills align well with roles in Sales Operations, Customer Success, Sales Support, and Account Management, where maintaining client relationships, managing pipelines, coordinating tasks, and ensuring an excellent customer experience are essential.

Call center operator

from 08.2018 to 07.2024 (6 years)
Citizens disability, Remote (Telecommunications and networking)

I provide customer and sales support, handling inbound and outbound calls, resolving complaints, managing follow-ups, and maintaining accurate CRM records.

* Supported 40+ U.S. citizens daily with high customer satisfaction.
* Exceeded sales and upselling targets for 6 consecutive quarters.
* Promoted to Team Lead, training and mentoring an 8-person team.
* Managed CRM activities and performance reporting.
* Built strong client relationships and provided effective solutions.

Key strengths: Customer Support, Sales & Upselling, Team Leadership, CRM Management, Reporting, and Client Relationship Management.

Knowledge and skills

• Stress resistance
• Communicability
• Goodwill
• Honesty
• Conflict-free
• Adaptability
• Attentiveness
• Educability
• Active sales
• Discipline
• Direct sales
• Management of CRM
• Diligence
• B2B Sales
• Handling objections
• FMCG sales
• Sale of food products
• Hardworking
• Sale of real estate
• User 1C

Language proficiencies

English — fluent