Evelyn

Asuwe EVELYN ERDOO
Communications & Sales Specialist | Customer Support Team Lead
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Abuja, FCT, Nigeria

Professional Summary
Results-driven Customer Support Team Lead and Communications Specialist with 7+ years experience across
UK/US companies, public health, and media. Proven track record of exceeding sales/upsell targets for 6
consecutive quarters, training teams, and managing CRM systems. Skilled at building client relationships,
operational support, and clear communication with diverse audiences to drive satisfaction and growth.

Professional Experience
Customer Support & Operations Assistant, Atlas Flow Cargo 03/2026 – Present
Support customer service, booking support, and daily operations for UK logistics
• Abuja, Nigeria
company
Manage HubSpot updates, customer onboarding, shipping forms, and task creation
•

Handle enquiry management, follow-ups, and customer communication
•

Provide operational data entry, documentation, and administrative support
•

Customer Call Support — Team Lead, Outsource Global 02/2019 – 08/2026
Prequalification Team - U.S. Social Security Abuja, Nigeria
•Provided support to 40+ disabled U.S. citizens daily with high satisfaction scores
•Exceeded monthly sales and upselling quotas for 6 consecutive quarters
•Promoted to Team Lead: trained and mentored 8-person team, managed CRM and
performance reporting
•Built sustainable client relationships and guided users through service solutions

Assistant Communications Officer (NYSC), National Agency for the Control of AIDS 07/2018 – 09/2018
Ran social media campaigns for HIV/AIDS awareness; grew engagement during World
• Abuja, Nigeria
AIDS Day
Authored 12+ articles for national magazines distributed across 36 states
•

Coordinated press releases and publications for stakeholders
•

Assistant Reporter, Nigerian Television Authority 10/2017 – 07/2018
Produced 2-3 weekly news packages broadcast to 1M+ viewers
• Abuja, Nigeria
Conducted 100+ field interviews and managed press event communications
•

Adult Learning Facilitator, FCT Agency for Mass Education 03/2016 – 09/2017
Delivered English curriculum to 200+ adult learners; improved literacy outcomes
• Abuja, Nigeria
Trained 5 facilitators and monitored progress through assessments
•

Education
B.A. Language & Linguistics, Benue State University, Makurdi 2017
Makurdi

Core Skills
Customer Support HubSpot & CRM
Sales & Upselling Team Leadership & Training
Operational Support Customer Onboarding
Shipping Documentation Social Media Management
Report Writing Microsoft Office

Public Speaking Problem Solving