Okafor

OKAFOR CHISOM FAITH
[open contact info](look above in the "contact info" section) | 08066611356 | Nigeria
SUMMARY
Customer-focused and organised Psychology student with experience in customer service, office administration, management, and professional communication. Skilled in communicating effectively with customers, colleagues, and visitors while maintaining a professional and welcoming approach. Strong abilities in active listening, problem solving, complaint handling, conflict resolution, and relationship management. Adaptable and quick to learn new systems and processes, with strong attention to detail and the ability to manage responsibilities efficiently in a team-oriented environment. Passionate about providing positive customer experiences and resolving concerns in a calm, professional, and solution-focused manner.
EDUCATION
Lagos State University, Nigeria
Higher National Diploma (HND) in Psychology | 2024 – 2026
EXPERIENCE
Customer Service Representative
July 2025 – Present
• Handled customer enquiries and provided professional assistance to customers and other individuals.
• Communicated professionally and maintained positive customer relationships.
• Organised assigned tasks and helped ensure customer and office activities were completed efficiently.
• Maintained a professional and organised work environment.
• Supported management responsibilities and assisted with routine operations.
Volunteer Office Manager — 2025
• Supported office activities and interacted professionally with team members and visitors.
• Assisted with coordinating activities and completing assigned tasks efficiently.
• Helped maintain organisation and smooth day-to-day office operations.
• Worked collaboratively with others to meet assigned objectives.
TECHNICAL & PROFESSIONAL SKILLS
Office Administration • Customer Service & Customer Relations • Effective Communication • Active Listening • Problem Solving • Complaint Handling • Conflict Resolution • Relationship Management • Teamwork & Collaboration • Time Management • Attention to Detail • Microsoft Office • Social Media & Digital Communication
CORE STRENGTHS
Organisation: Able to manage assigned responsibilities and maintain an organised workflow.
Communication: Able to communicate clearly and professionally with colleagues and customers.
Problem Solving: Calm and solution-oriented when handling questions or customer concerns.
Adaptability: Quick to learn new tasks, systems, and processes.
Teamwork: Works effectively with others to achieve shared goals and complete responsibilities.