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Катерина
Project coordinator
- Considering positions:
- Project coordinator, Client success manager, Sales manager
- Age:
- 35 years
- City of residence:
- Dnipro
- Ready to work:
- Remote
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Kateryna Zemliankina
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Sales Business Development Manager Dubai, UAE
Ukrainian
SUMM ARY
Sales and Business Development Manager at Royal CFO. I drive growth by defining target clients, generating qualified
meetings, and preparing proposals. Experienced in CRM pipeline management, partnership building, and UAE company setup
support. Known for clear communication, structured sales processes, and strong client relationships. Fluent in English,
Russian, and Ukrainian.
EXPERIENCE
Sales Business Development Manager 01/2026 - Present
Royal CFO
Refined company branding and defined target customer profiles (ICP).
Generated 3–5 qualified meetings weekly with prospective clients and partners.
Represented the company at networking events and industry meetups.
Managed LinkedIn outreach and partnership development activities.
Prepared client proposals, presentations, and commercial documentation.
Coordinated with free zone and government authorities on licensing and visa processes.
Sales Executive / Team Leader 08/2024 - 12/2025
Wealth Consulting
Improved lead close rate by ~30% by introducing a structured discovery and qualification process.
Converted ~60% of qualified leads through advisory support on company formation, banking, and visa services.
Managed client pipeline in Close CRM and coordinated the work of appointment setters.
Consistently met outreach KPIs, averaging 100+ lead contacts per day.
Company Formation Consultant / Team Leader 05/2023 - 05/2024
Express PRO
Recognized for resolving complex customer inquiries about company setup, banking, and residency.
Maintained communication with UAE authorities, such as DED, Free Zones, Immigration office etc.
Coordinated internal resources to ensure client satisfaction and task completion. Translated and assisted with documents
in Russian.
Prepared quotations and company pitches, participated in 1-on-1 meetings with clients to close deals and followed up on
their satisfaction.
Was awarded for bringing innovation and data-driven approach to lead management with Salesforce CRM to increase sales
conversion.
Supervised a team of 7 on lead management processes and follow-ups.
VIP Services Agent 02/2020 - 12/2022
Emirates Airlines
Helmed the VIP customer experience, ensured smooth transiting of VIP passengers, coordinated with multiple
departments.
Conducted core airport operations: check-in, boarding, baggage transactions.
Effectively managed customer needs by utilizing active listening, empathy, and problem-solving skills.
IT Sales Executive and Analyst 12/2017 - 11/2019
SSA Group
Established an inbound sales channel by acquiring new long-term partnerships.
1/2
Increased the department's revenue by 20% by attracting new clients.
Developed an upselling and cross-selling process, generating an average deal value of $5,000.
International Flight Attendant 02/2015 - 10/2017
Qatar Airways
Ensured 5-star customer experience onboard Boeing 777/787 and Airbus 320/321 flights.
Trained in Safety, Security, and First Aid with honors and effectively utilized my knowledge in flight.
Effectively managed conflicts on board and acted as cabin senior's first hand.
EDUCATION
Linguistics 09/2008 - 07/2013
Dnipro National University named by Oles Honchar - Bachelor of English
Achieved a high GPA in English language. Participated in local academic competitions with rewards.
Built a network of students and lecturers through consistent academic meetups
CERTIFICATES
Business Analysis in IT 06/2022 - Present
Web Academy
Service Excellence 05/2022 - Present
Emirates Airlines
Quality Assurance 09/2017 - Present
SkillUP
SKILLS
Deal Closing Advanced Competitor Analysis Expert
Sales Reporting Advanced Leadership / Team
Intermediate
Management
Lead Generation Expert
B2C sales Expert
Objection Handling Advanced
B2B sales Advanced
Company Pitch Advanced
Microsoft 365 Advanced
Proposal Creation Expert
Google Workspace Expert
Linkedin Sales Navigator Advanced
Power Point / Canva Advanced
CRM Handling Advanced
Company Formation Advanced
Customer Service Expert
VIP Account Management Expert
Client Retention Advanced
Communication Expert
Negotiation Advanced
Presentation Advanced
L ANGUAGES
Russian Native English Fluent
Ukrainian Native
2/2
[
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Sales Business Development Manager Dubai, UAE
Ukrainian
SUMM ARY
Sales and Business Development Manager at Royal CFO. I drive growth by defining target clients, generating qualified
meetings, and preparing proposals. Experienced in CRM pipeline management, partnership building, and UAE company setup
support. Known for clear communication, structured sales processes, and strong client relationships. Fluent in English,
Russian, and Ukrainian.
EXPERIENCE
Sales Business Development Manager 01/2026 - Present
Royal CFO
Refined company branding and defined target customer profiles (ICP).
Generated 3–5 qualified meetings weekly with prospective clients and partners.
Represented the company at networking events and industry meetups.
Managed LinkedIn outreach and partnership development activities.
Prepared client proposals, presentations, and commercial documentation.
Coordinated with free zone and government authorities on licensing and visa processes.
Sales Executive / Team Leader 08/2024 - 12/2025
Wealth Consulting
Improved lead close rate by ~30% by introducing a structured discovery and qualification process.
Converted ~60% of qualified leads through advisory support on company formation, banking, and visa services.
Managed client pipeline in Close CRM and coordinated the work of appointment setters.
Consistently met outreach KPIs, averaging 100+ lead contacts per day.
Company Formation Consultant / Team Leader 05/2023 - 05/2024
Express PRO
Recognized for resolving complex customer inquiries about company setup, banking, and residency.
Maintained communication with UAE authorities, such as DED, Free Zones, Immigration office etc.
Coordinated internal resources to ensure client satisfaction and task completion. Translated and assisted with documents
in Russian.
Prepared quotations and company pitches, participated in 1-on-1 meetings with clients to close deals and followed up on
their satisfaction.
Was awarded for bringing innovation and data-driven approach to lead management with Salesforce CRM to increase sales
conversion.
Supervised a team of 7 on lead management processes and follow-ups.
VIP Services Agent 02/2020 - 12/2022
Emirates Airlines
Helmed the VIP customer experience, ensured smooth transiting of VIP passengers, coordinated with multiple
departments.
Conducted core airport operations: check-in, boarding, baggage transactions.
Effectively managed customer needs by utilizing active listening, empathy, and problem-solving skills.
IT Sales Executive and Analyst 12/2017 - 11/2019
SSA Group
Established an inbound sales channel by acquiring new long-term partnerships.
1/2
Increased the department's revenue by 20% by attracting new clients.
Developed an upselling and cross-selling process, generating an average deal value of $5,000.
International Flight Attendant 02/2015 - 10/2017
Qatar Airways
Ensured 5-star customer experience onboard Boeing 777/787 and Airbus 320/321 flights.
Trained in Safety, Security, and First Aid with honors and effectively utilized my knowledge in flight.
Effectively managed conflicts on board and acted as cabin senior's first hand.
EDUCATION
Linguistics 09/2008 - 07/2013
Dnipro National University named by Oles Honchar - Bachelor of English
Achieved a high GPA in English language. Participated in local academic competitions with rewards.
Built a network of students and lecturers through consistent academic meetups
CERTIFICATES
Business Analysis in IT 06/2022 - Present
Web Academy
Service Excellence 05/2022 - Present
Emirates Airlines
Quality Assurance 09/2017 - Present
SkillUP
SKILLS
Deal Closing Advanced Competitor Analysis Expert
Sales Reporting Advanced Leadership / Team
Intermediate
Management
Lead Generation Expert
B2C sales Expert
Objection Handling Advanced
B2B sales Advanced
Company Pitch Advanced
Microsoft 365 Advanced
Proposal Creation Expert
Google Workspace Expert
Linkedin Sales Navigator Advanced
Power Point / Canva Advanced
CRM Handling Advanced
Company Formation Advanced
Customer Service Expert
VIP Account Management Expert
Client Retention Advanced
Communication Expert
Negotiation Advanced
Presentation Advanced
L ANGUAGES
Russian Native English Fluent
Ukrainian Native
2/2
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The candidate's resume is posted at https://www.work.ua/resumes/19769434/