Катерина

Dnipro, Ukraine
KATERYNA ZEMLIANKINA [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
CORPORATE SERVICES CONSULTANT | ACCOUNT MANAGER

PROFILE
Corporate services and account management professional with 3+ years of UAE experience supporting international clients with
company formation, licensing, banking, residency, visas and ongoing business services. Experienced in collecting and checking
client information, coordinating documentation, tracking multiple cases in CRM systems, following up on outstanding actions and
liaising with authorities, banks and internal specialists. Strong background in client communication, quotations, proposals, cross-
selling and resolving complex service requests with accuracy and consistent follow-through.

CORE COMPETENCIES
Corporate Services Case & File Management Client Onboarding Document Collection & Review

Company Formation Banking & Residency Support KYC / Client Information CRM Case Tracking

Deadline & Follow-up Control Client Correspondence Quotations & Proposals Cross-Functional Coordination

Data Accuracy Issue Resolution Upselling / Cross-selling International Clients

PROFESSIONAL EXPERIENCE

Royal CFO Dubai, UAE

Business Development Manager | Corporate Services Jan 2026 - Present
• Manage international SME enquiries across corporate advisory, accounting, tax, audit, M&A and related UAE business services,
clarifying requirements and coordinating next steps.
• Prepare proposals, presentations and client documentation; coordinate information and follow-ups between clients, Accounting,
Tax, Finance and external service providers.
• Track active opportunities, correspondence, pending actions and deadlines in Zoho CRM to keep client requests progressing and
stakeholders informed.
• Configured and tailored Zoho CRM to company workflows, adapting fields, pipeline stages and tracking processes to improve
visibility and follow-up discipline.
• Maintain relationships with UAE Free Zones and licensing partners and support clients with business setup and related
corporate-service requirements.

Wealth Consulting Dubai, UAE

Corporate Services Consultant | Account Manager Aug 2024 - Dec 2025
• Managed international client files for UAE company formation, banking, residency and visa services from initial consultation
through completion.
• Collected client information and supporting documents, clarified missing requirements and coordinated applications with
internal teams, banks and external providers.
• Managed the client pipeline in Close CRM, recording case progress, follow-ups and next actions while coordinating the work of
appointment setters.
• Prepared quotations and service recommendations, explained process requirements to clients and maintained clear
communication on status, deadlines and outstanding actions.
• Standardised discovery and qualification practices, improving lead closure by ~30% and achieving ~60% conversion across
company formation, banking and visa services.
• Consistently met outreach KPIs, averaging 100+ lead contacts per day while managing multiple active client requests.

Kateryna Zemliankina | Corporate Services Consultant | Account Manager

ExpressPRO Dubai, UAE

Company Formation Consultant | Team Leader May 2023 - May 2024
• Recognized for resolving complex customer inquiries about company setup, banking, and residency; maintained
communication with UAE authorities such as DED, Free Zones and Immigration.
• Coordinated internal resources to ensure client satisfaction and task completion; translated and assisted with documents in
Russian.
• Prepared quotations and company pitches, participated in 1-on-1 meetings with clients to close deals, and followed up on their
satisfaction.
• Awarded for bringing innovation and a data-driven approach to lead management with Salesforce CRM to increase sales
conversion.
• Supervised a team of 7 on lead management processes and follow-ups.

EARLIER RELEVANT EXPERIENCE

SSA Group Ukraine / International

Client Success & Account Manager Mar 2017 - Dec 2019
• Managed international B2B client relationships and coordinated delivery, follow-ups and account requirements across internal
teams.
• Established an inbound sales channel by acquiring new long-term partnerships and increased department revenue by 20%
through new client acquisition.
• Developed an upselling and cross-selling process, generating an average deal value of $5,000.

SYSTEMS & TOOLS
Zoho CRM | Close CRM | Salesforce | Pipedrive | Microsoft Excel, Word, PowerPoint & Outlook | Jira | Asana | Notion | Trello

EDUCATION & LANGUAGES
Oles Honchar Dnipropetrovsk National University | Master's Degree in Linguistics
Business Analysis, Web Academy (2023)
Ukrainian - Native | Russian - Native | English - Fluent (C1)

Kateryna Zemliankina | Corporate Services Consultant | Account Manager