Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19773088/

Work experience

International Account Manager

from 06.2025 to 08.2026 (1 year 3 months)
Migration Time, Rivne, Рівне (Туризм)

- Client Support & Consulting: Provided comprehensive support and consulting to international clients across Europe, Asia and Africa, guiding them through company services and successfully onboarding 10–15 clients monthly.

- Client Communication (B2B/B2C): Conducted 15–20 online video calls weekly via Zoom and Google Meet in English, addressing client inquiries, identifying needs, and effectively resolving concerns.

- End-to-End Client Guidance: Accompanied clients from initial contact to contract execution, delivering step-by-step guidance and assisting candidates with document collection.

- CRM & Administrative Management: Prepared and verified agreements, updated client and candidate records in the CRM system, ensuring high data accuracy and smooth workflow.

Foreign Client Specialist

from 01.2024 to 06.2025 (1 year 6 months)
Persha Viza International, Рівне (Туризм)

-Partner Onboarding & Support: Successfully onboarded and supported 6 new key partners within the first 4 months, facilitating smooth integration and processing for over 25 candidates.

-Account Guidance & Operations: Guided partners through agreement execution and initial financial procedures, ensuring a seamless experience and high compliance.

-Client Communication & Consultations: Conducted 40–50 online support and consultation meetings monthly, resolving partner inquiries and maintaining high satisfaction levels.

-Partner Retention & Relationship Management: Built and maintained strong, long-term relationships with existing partners through continuous support, ensuring stable ongoing collaboration.

-Cross-Departmental Coordination: Collaborated closely with internal teams (Recruitment, Legal, Marketing) to efficiently solve complex requests and ensure timely delivery of support services.

Career break

from 10.2022 to 01.2024 (1 year 4 months)
Relocation

Lived abroad following the full-scale invasion, focusing on family relocation and child care.

Executive Secretary

from 09.2019 to 10.2022 (3 years 2 months)
Комплекс Агромарс, ТОВ, Київ (Сільське господарство, агробізнес)

- Handled incoming calls and official correspondence, ensuring clear and efficient communication.

- Implemented a structured document filing system, cutting document retrieval time by 30%.

- Prepared official business letters, reports, and administrative documentation.

- Managed executive schedules, travel, and calendar planning to eliminate scheduling conflicts.

- Organized and coordinated business meetings, conferences, and negotiations.

- Tracked task execution and team deliverables to ensure strict deadline compliance.

- Collected, analyzed, and structured data for management reporting and decision-making.

Education

Київський національний університет технологій та дизайну

Хімічні технології та інженерія, Київ
Higher, from 2013 to 2018 (5 years)

Additional education and certificates

The American University in Cairo, Shcool of Continuing Education

2022-2024

Knowledge and skills

• Google Workspace
• MS Word
• Робота із запереченнями
• Уміння переконувати
• Ділове спілкування
• Ділове листування
• Укладання договорів
• Користувач ПК
• Робота в команді
• Ведення CRM
• Користувач 1С
• Уміння слухати
• Уважність
• Ведення звітності
• Zoom-зустрічей
• Робота з CRM
• Заперечення
• Робота з рахунками
• Handling emails
• Documents
• Spreadsheets
• And task follow-ups.

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

Hard Skills & Tools
- Communication Channels: Email Support, Chat Support, Video Calls (Zoom, Google Meet), Phone Support.

- Tools & Software: Google Workspace (Google Sheets, Calendar, Docs), MS Office, Adobe Illustrator (Intermediate).

- CRM & Systems: CRM management, calendar scheduling, ticketing/script management, database maintenance.

- Customer Service Skills: Client Onboarding, Follow-ups, Conflict Resolution & Objection Handling, Reporting & Analytics.

Soft Skills
- Excellent active listening and empathetic communication skills.

- Problem-solving mindset and detail-oriented approach.

- High level of responsibility, time management, and adaptability.

- Ability to work independently in a remote environment.