Карина

KARYNA [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

DOLIA Kyiv, Ukraine

Customer Support Specialist

Customer-focused professional with experience providing customer support through live video,
email, and phone communication in an international fintech environment. Skilled at resolving
customer issues, building trust, and delivering exceptional service while maintaining accuracy
and compliance.

SKILLS
Customer Support KYC & Identity Verification Problem Resolution
CRM Systems Adaptability Customer Communication

WORK EXPERIENCE
Video Identification Specialist
Sumsub, Germany
July 2024 - July 2025
Delivered customer support through live video, email, and phone channels, resolving enquiries with
professionalism and empathy.
Guided customers through identity verification while ensuring compliance with KYC and AML requirements
Maintained accurate documentation using internal systems while adapting quickly to evolving procedures.
Account Manager
Confidential Fintech Company (Remote)
August 2023 - March 2024
Served as the primary point of contact for clients, providing support through phone, email, and CRM
communication.
Built and maintained strong client relationships by understanding business needs and delivering tailored fintech
solutions.
Collaborated with internal teams to ensure a seamless customer experience and high client satisfaction.

Administrative Assistant
National Technical University of Ukraine "Igor Sikorsky KPI"
May 2021 - September 2021
Responded to applicant enquiries through email and phone while managing applications and official
correspondence.
Maintained accurate records and supported the admissions process with strong attention to detail.
Assisted the admissions committee with administrative coordination and applicant communication.

EDUCATION LANGUAGES CERTIFICATES
Leipzig University English - Fluent TOEFL iBT — C1 English
B.Sc. Physics (incomplete) German - B2 Proficiency
2022-2024 FLEX (Future Leaders Exchange
Ukrainian - Native
NTUU "Igor Sikorsky KPI" Program) — U.S. Department of
Russian - Native State
B.Sc. Nuclear Engineering
(completed 4 semesters) English Access Microscholarship
2020-2022 Program — U.S. Department of
State