Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19782397/

Work experience

Account manager

from 08.2024 to 09.2025 (1 year 2 months)
Synergy Partners Platform, Дистанційно (IT)

• client relationship management
• customer retention
• full-cycle customer management: from onboarding to a new deal
• resolving complaints
• participated in the focus group to test and provide actionable feedback on web application
• collaboration with internal teams to streamline workflows and enhance productivity
• implementing new scripts and workflows
• CRM Hubspot, Google Sheets & Docs

Customer service manager (Polish as well)

from 12.2022 to 07.2023 (8 months)
Permanent, Одеса (Освіта, наука)

• accepting and executing orders
• support clients with their orders and problems with goods
• consulting services and goods
• maintenance of the client base
• CRM, 1C, Bitrix

Customer service representative (Polish)

from 07.2021 to 12.2021 (6 months)
Autodoc, Дистанційно (Роздрібна торгівля)

• technical and service support
• consulting
• leading clients from ordering to receiving (and after if needed)
• resolution of complaints according to internal scripts and rules
• implementing new scripts
• team work with other departments
• data management
• CRM

Education

Krakowska Akademia im. Andrzeja Frycza Modrzewskiego

International relations and negotiations, Krakow
Higher, from 2018 to 2020 (2 years)

Krakowska Akademia im. Andrzeja Frycza Modrzewskiego

Tourism, hotel management and negotiations, Krakow
Higher, from 2017 to 2018 (1 year)

Uniwersytet Technologiczno-Humanistyczny im. Kazimierza Puławskiego

Tourism & Wellness, Радомишль
Higher, from 2015 to 2017 (2 years)

Additional education and certificates

Conflictology training, Autodoc

2021

Knowledge and skills

• Пунктуальність
• Здатність до навчання
• Неконфліктність
• Управління командою
• Чесність
• Організованість
• Лідерство
• Ведення CRM
• Data management
• Комунікабельність

Language proficiencies

• Polish — above average
• English — above average