Олексій

ABOUT ME
Friendly and approachable team player with a natural talent for building strong
connections with people. I enjoy working collaboratively and am always eager to
learn something new. Adaptable, curious, and open-minded, I thrive in dynamic
environments and take pride in delivering supportive and positive communication.
Learn. Adapt. Thrive.
Oleksii Melnichuk WORK EXPERIENCE
Date of birth: 19/07/1999 Confidential Kyiv, Ukraine

Place of birth: Ukraine Data Assessor
Nationality: Ukrainian 01/05/2018 – 15/08/2025
1. Development and improvement of computer vision algorithms for face
and object recognition.
2. Content personalization based on user data analysis and preferences.
CONTACT 3. Generated high-quality textual content using AI tools for various training
and validation purposes.
 12002 Castellón de la Plana, 4. Created detailed textual descriptions for images and video scenes to
Spain (Home) support the development of machine learning and computer vision
models.
 [open contact info](look above in the "contact info" section) 5. Ensured grammatical accuracy, and diversity in generated datasets.
6. Automated content moderation using machine learning algorithms.
 [open contact info](look above in the "contact info" section) 7. Implementation of generative AI technologies for creating filters and
melnichuk-6723a9320 augmented reality effects.
8. Analysis of text messages and emojis to enhance user experience.
9. Collaboration with AI technology providers to integrate advanced
solutions.
10. Testing and deployment of new AI models to optimize app
performance.
11. Monitoring AI system performance and adapting them to changing
conditions.
12. Development of tools to evaluate algorithm efficiency and prediction
accuracy.
13. Training the development team in AI and machine learning methods
(36 hours/week).

Digitera Kyiv, Ukraine

Customer Support Specialist
01/09/2019 – 01/05/2022
Digital Goods and Subscription Services
1. Processed and confirmed customer orders, ensuring accurate and timely
handling
2. Verified payment transactions, including bank transfers and cryptocurrency
3. Assisted customers in placing orders and guided them through the payment
process
4. Provided product consultations, helping clients choose the most suitable
options based on their needs
5. Responded to customer inquiries via chat and email, delivering clear and
friendly communication
6. Maintained a high level of customer satisfaction by resolving issues
efficiently and professionally
7. Searched for potential clients and contributed to the expansion of the
customer base

Freelance Kyiv, Ukraine

Mobile App Tester
01/10/2023 – Current
1. Functional testing.
2. UI/UX testing.
 3. Regression testing.
4. Bug documentation.
5. Working with testing tools.
6. Collaboration with the team.

Genesis EverHelp Kyiv, Ukraine

Customer Support Specialist
01/09/2025 – 15/02/2026
• Communicated with users and handled feedback and complaints via email and phone.
• Advised customers on the company’s products, their features, and functionality through social media.
• Provided empathetic and attentive customer service focused on users’ needs.
• Handled every request with the same level of care and dedication.
• Zendesk
• Solidgate

Zeely Kyiv, Ukraine

Customer Success Manager
01/03/2026 – Current
• Communicate with users who come to Zeely through advertising via chats, tickets, and email, helping
them understand the product and converting conversations into paid subscriptions when the product fits
their needs.
• Consult customers on digital marketing and advertising tools, including the creation, launch, and
management of Meta ad campaigns.
• Assist users with Meta advertising, campaign performance, basic metrics, and campaign-related issues.
• Work with AI-powered tools for generating advertising creatives, images, videos, and marketing content.
• Create and optimize AI prompts to improve the quality and accuracy of generated advertising content.
• Guide users on prompt creation and help them achieve better results with AI-generated creatives.
• Support customers throughout the sales funnel, from initial product questions and creative generation to
subscription and campaign launch.
• Intercom
• Solidgate

EDUCATION AND TRAINING
01/09/2016 – 30/06/2020 Kyiv, Ukraine
Bachelor’s Degree in Mechatronics, Robotics, and Automation National University of Life
and Environmental Sciences of Ukraine
During my bachelor's studies in robotics and automation, I actively participated in projects focused on the
design and programming of robots, gaining a deep understanding of the fundamental principles of mechanics,
electronics, and software engineering. I specialized in researching the automation of production processes and
the integration of robots into manufacturing lines. I developed skills in drafting engineering blueprints and
creating electrical schematics. I attended specialized robotics exhibitions to explore current trends and
technologies. Additionally, I engaged in 3D modeling and mastered 3D printing technologies, which enabled me
to design and implement prototypes of engineering solutions.
Website https://nubip.edu.ua Field of study Electricity and energy Final grade 85 Thesis Robotics, Programming,
AutoCAD, Production Automation, Technical Drawing, English Language

01/09/2020 – 30/06/2022 Kyiv, Ukraine
Master of Science in Mechatronics, Robotics, and Automation National University of Life
and Environmental Sciences of Ukraine
During my master's studies in robotics and automation, I engaged in advanced projects involving the design and
programming of robots, applying cutting-edge principles of mechanics, electronics, and software engineering. I
specialized in researching the automation of complex manufacturing processes and integrating robots into
production lines. I studied remote control of robots and production, implementing modern technologies to
enhance the efficiency and flexibility of manufacturing systems.
Website https://nubip.edu.ua Field of study Electricity and energy Final grade 85 Thesis Production Automation,
Robotics, Remote Control
 01/09/2020 – 30/06/2021 Kyiv, Ukraine
Master’s Degree in International Economic Relations State University of Trade and
Economics / Kyiv National University of Trade and Economics
During my master's studies in International Economics Management, I analyzed global economic trends,
developed strategic business plans, and managed international projects. I specialized in optimizing international
trade strategies, assessing global market opportunities, and applying economic theories to real-world business
challenges. Additionally, I wrote short research papers exploring current issues in international economics and
management practices.
Website https://knute.edu.ua/ Field of study Management and administration , Marketing and advertising
Final grade 85 Thesis Management, International Economic Relations, Optimization of Foreign Trade Strategies, Analysis
of Global Economic Trends, Development of Strategic Business Plans

01/09/2024 – 11/10/2024
Machine Learning with Python / IBM Coursera
1. Job-ready foundational machine learning skills in Python in just 6 weeks, including how to utilizeScikit-
learn to build, test, and evaluate models.
2. How to apply data preparation techniques and manage bias-variance tradeoffs to optimize model
performance.
3. How to implement core machine learning algorithms, including linear regression, decision trees, and SVM,
for classification and regression tasks.
4. How to evaluate model performance using metrics, cross-validation, and hyperparameter tuning to
ensure accuracy and reliability.
Website https://coursera.org/share/86983489d4b7a6a113ff5c377a793525 Field of study Personal skills and development
Thesis Machine Learning, Clustering, Regression, Classification,
Link https://coursera.org/share/86983489d4b7a6a113ff5c377a793525

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
Other language(s):
English

Listening B2 Spoken production B1
Reading B2 Spoken interaction B1
Writing C1

Russian

Listening C2 Spoken production C2
Reading C2 Spoken interaction C2
Writing C2

Spanish

Listening A1 Spoken production A1
Reading A1 Spoken interaction A1
Writing A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user