Юрій

Yurii Hovdiak
IT Administration Specialist

[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFILE

IT Administration Specialist with 7+ years of experience providing L1/L2 technical support and supporting end users in corporate IT
environments. Experienced in endpoint management, identity administration, and device lifecycle management across Windows,
macOS, and Linux platforms. Hands-on experience using Microsoft Intune, Microsoft Entra ID, Apple Business Manager, and
ManageEngine Endpoint Central to provision, configure, deploy, and support corporate endpoints. Strong analytical and
troubleshooting skills with a focus on delivering reliable technical support, improving IT processes, and maintaining secure
workplace infrastructure.

PROFESSIONAL EXPERIENCE

IT Administration Specialist | Intellias 12/2021 – 02/2026

● Provided L1/L2 technical support for end users in a corporate environment.
● Used Microsoft Intune, Apple Business Manager, and ManageEngine Endpoint Central to provision, configure, deploy, and
support corporate endpoints. Administered Active Directory user and group accounts and worked with Microsoft Entra ID to
support identity and access management.
● Managed the lifecycle of corporate devices, including provisioning, deployment, replacement, reassignment, and secure
decommissioning.
● Diagnosed and resolved hardware, software, operating system, networking, and endpoint management issues, including
device enrollment, BitLocker recovery, VPN connectivity, endpoint security incidents, and policy-related issues.
● Supported endpoint security and compliance through BitLocker, Microsoft Defender, and corporate device management
policies.
● Maintained accurate asset inventory and configuration records while supporting employee onboarding, offboarding, and
workplace IT infrastructure.
● Managed incidents and service requests using Jira Service Management and maintained technical documentation in
Confluence.

Computer Systems Engineer | Lvivenergozbut 10/2018 – 08/2021

● Administered office IT infrastructure and provided technical support for end users.
● Administered Active Directory users, groups, and organizational units.
● Configured and maintained Windows workstations, office hardware, and peripheral devices.
● Administered corporate mail services and supported related infrastructure.
● Installed, configured, and maintained local network infrastructure and network equipment.
● Performed backup monitoring and data integrity verification.
● Diagnosed and resolved hardware, software, and network-related issues.

TECHNICAL SKILLS

Endpoint Management Microsoft Intune, Apple Business Manager, ManageEngine
Endpoint Central

Identity & Access Microsoft Entra ID, Active Directory
Operating Systems Windows 10/11, macOS, Linux

Security Microsoft Defender, BitLocker, Endpoint Compliance

Networking TCP/IP, DNS, DHCP, VPN

Tools Jira Service Management, Confluence

Other Device Provisioning, Asset Management, MySQL (Basic
Administration)


EDUCATION

Master's Degree in Computer Science | Lviv Polytechnic National University | 09/2018 – 12/2019

Bachelor's Degree in Computer Science | Lviv Polytechnic National University | 09/2014 – 06/2018


LANGUAGES

English — B1 (Intermediate)