Christopher

KENNETH UMEH
LOGISTICS OPERATIONS & DRIVER RELATIONS SPECIALIST
Nigeria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram: @Chris_3_5
PROFESSIONAL PROFILE
Detail-oriented logistics and customer operations professional with experience supporting driver/candidate communication, recruitment coordination, onboarding, CRM administration, customer service, documentation, follow-up, and issue resolution. Strong at maintaining accurate records, coordinating multiple moving parts, communicating clearly with drivers and clients, and escalating operational issues when necessary. Brings a relationship-focused approach to driver engagement and retention, combined with strong organization, analytical thinking, accountability, and remote-work discipline. Seeking opportunities across driver relations, driver retention, fleet support, logistics coordination, transportation operations, and customer success.
CORE COMPETENCIES
• Driver Relations & Communication
• Driver Retention Support
• Logistics Operations
• Driver/Candidate Onboarding
• Recruitment Coordination
• Customer & Account Support
• Issue & Conflict Resolution
• CRM & Database Management
• Follow-up & Escalation
• Leave / Home-Time Request Coordination
• Documentation & Record Keeping
• Reporting & Data Tracking
• Shipment / Process Coordination
• Cross-Functional Collaboration
• Microsoft Office
• Excel & Google Sheets
• Remote Team Collaboration
• Time Management & Prioritization
PROFESSIONAL EXPERIENCE
Recruitment & Logistics Coordinator | Remote | 2024 – Present
• Communicate with driver candidates and stakeholders throughout recruitment, onboarding, and follow-up processes.
• Coordinate candidate information, documentation, onboarding steps, and status updates to keep processes organized.
• Maintain accurate CRM and database records, including communications, candidate details, and process updates.
• Conduct initial communication and screening, clarify requirements, answer questions, and escalate issues when needed.
• Follow up with candidates and stakeholders to reduce delays, improve responsiveness, and maintain engagement.
• Coordinate with internal teams to ensure information is transferred accurately and tasks are completed on time.
• Track multiple cases simultaneously while maintaining attention to detail and professional communication.
• Support reporting and administrative tasks by organizing records, spreadsheets, and outstanding actions.
Customer Support / Operations Assistant | Remote | 2023 – 2024
• Served as a point of contact for customer inquiries, concerns, requests, and service-related issues.
• Resolved problems through active listening, investigation, follow-up, and coordination with relevant team members.
• Maintained customer records, organized documentation, and kept CRM information current and accurate.
• Handled multiple conversations and operational tasks while prioritizing urgent requests and deadlines.
• Prepared reports, records, and operational information used for follow-up and decision-making.
• Built positive relationships through respectful, clear, and solution-focused communication.
• Identified recurring issues and communicated feedback to improve service and internal processes.
DRIVER RELATIONS & RETENTION VALUE
• Driver-focused communication and active listening.
• Retention mindset through consistent follow-up and relationship building.
• Conflict resolution and professional handling of complaints.
• Accurate documentation, timely updates, task tracking, and clear handoffs.
• Ability to organize recurring feedback into useful information for management.
• Professional handling of operational and personnel information.
TECHNOLOGY
CRM & database systems • Microsoft Excel • Microsoft Word • Google Docs • Google Sheets • Zoom • Microsoft Teams • AI productivity tools
EDUCATION
University of Nigeria, Nsukka (UNN) — B.Eng. Civil Engineering, In Progress
LANGUAGES
English — Upper-Intermediate / B2
TARGET ROLES
Driver Relations Specialist • Driver Retention Specialist • Driver Manager • Fleet Support Specialist • Logistics Coordinator • Transportation Coordinator • Driver Recruitment Coordinator • Logistics Customer Success • Operations Coordinator