Christopher

KENNETH CHRISTOPHER UMEH
SALES MANAGER • BUSINESS DEVELOPMENT • ACCOUNT MANAGEMENT
Nigeria • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • Telegram: @Chris_3_5

PROFESSIONAL PROFILE
Sales and business development professional with 4+ years of experience across sales management, client relationship management,
customer success and operations. Strong in understanding customer needs, communicating value, handling objections, managing accounts,
coordinating teams and maintaining consistent follow-through. Brings an analytical engineering background, a customer-first mindset and the
ability to learn new products, processes and systems quickly. Comfortable working independently or with remote teams and managing
multiple priorities in fast-paced environments.

CORE STRENGTHS Customer-focused selling • Relationship management • Negotiation • KPI ownership • Team coordination • Problem solving • Fast
learning

PROFESSIONAL EXPERIENCE
Sales Manager | Business Development Specialist 2024 – Present
Remote
• Manage day-to-day sales activities, customer conversations, follow-ups and commercial opportunities from initial engagement through decision and
account development.
• Build and maintain strong client relationships by understanding customer requirements, communicating clearly and ensuring consistent
follow-through.
• Guide customers through suitable products or services, explain value clearly and respond professionally to questions, concerns and objections.
• Support negotiations, commercial discussions and deal progression while maintaining a customer-focused approach.
• Monitor sales activity, targets and key performance indicators and use performance information to identify areas for improvement.
• Coordinate with internal teams to ensure customer requests, onboarding activities and service issues are handled efficiently.
• Support team performance through communication, task coordination, knowledge sharing and practical guidance.
• Maintain accurate sales records, account information, follow-up schedules and performance reports using digital and CRM-based workflows.
Client Manager | Customer Success Specialist 2023 – 2024
Remote
• Managed ongoing communication with clients and customers, building trust through responsiveness, professionalism and reliable follow-through.
• Identified customer needs and helped connect them with appropriate solutions while keeping expectations clear throughout the relationship.
• Handled questions, concerns and service issues, coordinating internally when additional support or clarification was required.
• Supported client onboarding, account updates, documentation and follow-up activities to maintain an organized customer experience.
• Maintained customer records, reports and communication history to ensure important information was easy to track and act on.
• Worked across multiple priorities while maintaining clear communication, accurate documentation and timely completion of customer-related tasks.
Operations & Customer Support Associate 2022 – 2023
Remote
• Supported customers with inquiries, requests and day-to-day service issues while maintaining a professional and helpful communication style.
• Coordinated operational tasks and follow-ups across customers and internal teams, ensuring requests were properly tracked through completion.
• Resolved routine issues independently where possible and escalated more complex matters with the relevant information and context.
• Maintained organized digital records, reports, documentation and task updates to support smooth daily operations.
• Managed multiple responsibilities in a fast-paced remote environment while meeting deadlines and maintaining attention to detail.
• Built a strong foundation in customer service, communication, organization, problem solving and commercial operations.

KEY SKILLS TOOLS & PROFESSIONAL DETAILS
• Sales Management & Business Development CRM & Sales Systems
• Client & Account Management CRM platforms, customer records, sales activity
• Consultative Selling tracking
• Customer Needs Assessment
• Negotiation & Objection Handling Office & Reporting
• Sales Pipeline & Activity Management Microsoft Office, Excel, Google Sheets, Google
• Relationship Building & Retention Workspace
• Sales Targets & KPI Tracking
• Team Coordination & Leadership Communication
• Customer Service & Issue Resolution Email, messaging, virtual meetings, client presentations
• CRM & Sales Systems
• Sales Reporting & Performance Review Work Style
• Communication & Presentation Remote collaboration, independent execution, team
• Time Management & Prioritization coordination
• Problem Solving & Decision Making
• Excel & Google Sheets Languages
• Remote Collaboration English — Professional working proficiency
• Professional Follow-Through
Education
B.Eng. Civil Engineering — University of Nigeria,
Nsukka

SALES MANAGEMENT | CUSTOMER RELATIONSHIPS | BUSINESS GROWTH