Kenneth

UMEH KENNETH CHINEDU
DISPATCHER | LOGISTICS COORDINATION | CUSTOMER OPERATIONS
Nigeria | [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Telegram: @Chris_3_5

PROFESSIONAL PROFILE
Dispatcher and customer service professional experienced in handling customer enquiries, coordinating requests, communicating
updates and supporting the smooth completion of daily operations. Comfortable handling approximately 10–15 calls per day, depending
on workload. Communicates clearly in English, uses computers confidently, organises information and manages competing priorities.
Brings a customer-focused, organised and solutions-oriented approach to dispatch, logistics coordination, field-service operations and
client support.

RELEVANT PROFESSIONAL EXPERIENCE
Dispatcher / Customer Service & Operations Coordination

• Receive and respond to incoming calls, messages and service requests, collecting accurate details about each job, delivery or
customer requirement.

• Record and organise request information, including customer contact details, locations, service requirements, priorities and special
instructions.

• Coordinate the assignment of jobs, deliveries or service requests to the appropriate driver, field worker, technician or operations team
based on availability and requirements.

• Communicate schedules, job details, collection or delivery instructions and customer expectations clearly to the people responsible
for each task.

• Monitor active jobs and contact drivers, field personnel, customers and relevant teams to obtain progress and status updates.

• Keep customers informed about dispatch arrangements, estimated arrival windows, delays, rescheduling and changes to their
requests.

• Respond professionally to customer questions and complaints, help resolve issues and escalate matters when necessary.

• Prioritise urgent requests and adjust schedules when plans change, helping minimise disruption caused by delays, cancellations or
unavailable resources.

• Follow up on pending, delayed and completed jobs to confirm status, communicate outcomes and ensure requests are properly
closed.

• Maintain accurate records of calls, job details, dispatch assignments, customer communications and completion updates using
computer-based tools.

• Support service and sales enquiries by explaining available services, answering questions and guiding interested customers through
the next steps.

• Handle approximately 10–15 customer calls daily, depending on workload, while remaining organised, courteous and attentive to
detail.

• Coordinate communication between customers, drivers, field teams and management so everyone has the information needed to
carry out assigned work.

• Manage several tasks at once while maintaining clear communication, reliable record-keeping and professional customer service.

CORE SKILLS
• Dispatch and job coordination

• Customer service and client communication

• Telephone and message handling

• Call handling (approximately 10–15 calls daily, depending on workload)

• Scheduling, prioritisation and follow-up

• Driver, field-team and service-provider coordination

• Job status monitoring and progress updates

• Delay management and problem-solving

• Computer proficiency and digital record-keeping

• Clear spoken and written English

• Organisation, multitasking and attention to detail

• Sales support and customer enquiry handling

ADDITIONAL INFORMATION
Location: Nigeria

Language: English

Computer skills: Proficient