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Support specialist
- City of residence:
- Kharkiv
- Ready to work:
- Remote
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YURI MAKARENKO
ELD Specialist | ELD Support Specialist | Samsara ELD Expert
Spain (Remote - Available for US Time Zones EST/CST/PST) | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
ELD Support Specialist with 3.5+ years of hands-on experience as a Professional Truck Driver (CDL-A) in the USA.
Expert user of Samsara ELD with deep practical knowledge of FMCSA Hours of Service (HOS), ELD compliance, and
driver log management. Unique combination of driving experience + 4 years managing a logistics company.
Understands workflow from all sides: driver, dispatcher, and safety department. Fluent in explaining complex HOS
rules to drivers in simple terms.
CORE SKILLS
ELD Systems: Samsara ELD, ELD Dashboard, Fleet Management
Compliance: FMCSA HOS, DOT Compliance, ELD Mandate, Log Auditing, HOS Violations Correction
HOS Expertise: Driving / On Duty / Off Duty / Sleeper Berth, 11/14/70 Hour Rules, 34-Hour Restart, Recap
Calculation, Split Sleeper
Support Skills: Driver Support, Troubleshooting, Log Edits, Unassigned Driving, Remote Diagnostics, Customer
Service
Operations: Trucking Operations, Dispatch Coordination, Logistics Management
Languages: English (B1 - Practical Trucking Communication), Russian - Native, Ukrainian - Native
PROFESSIONAL EXPERIENCE
Truck Driver, CDL-A | Freenet Express, USA — 2023 – 2026 (3.5 years)
• Daily operation with Samsara ELD - 100% compliant electronic logs
• Full practical application of FMCSA HOS regulations, planning driving and rest periods to maximize available
hours
• Monitored and managed Recap hours, available driving/on-duty time, violation prevention
• Assisted other drivers with Samsara ELD troubleshooting: unassigned logs, malfunction diagnostics, status
corrections
• Worked with Safety and Dispatch departments on log edits, HOS compliance, and DOT requirements
• Operated in English-speaking environment, communication with DOT officers, shippers, and support teams
Logistics Company Manager — 2018 – 2022 (4 years)
• Managed transportation and logistics operations, coordinated team of drivers
• Organized interaction between drivers, clients, and dispatch
• Solved operational issues in real-time, controlled documentation and task execution
LICENSES & EDUCATION
Licenses: CDL-A - USA (Active), Category B - Ukraine
Education: Higher Education
Availability: Based in Spain, available for remote work with full overlap with US hours. Understands US trucking
culture from inside.
COVER LETTER
Subject: ELD Support Specialist - Yuri Makarenko - Ex CDL-A Driver | Samsara Expert
Hello Hiring Manager,
I am writing to apply for the ELD Support Specialist position.
I am not a typical support candidate - I have 3.5+ years of experience as a professional CDL-A truck driver in the USA,
working daily with Samsara ELD at Freenet Express (2023-2026).
This gives me a major advantage in support:
1. I know the driver's pain. I have been on hold with support while my clock was ticking. I know how to fix unassigned
driving, malfunctions, and incorrect statuses quickly.
2. I can explain HOS in driver language. I can explain 70/8, Recap, Split Sleeper, and 34-hour restart so the driver actually
understands and doesn't get a violation next time.
3. I understand the whole chain. With 4 years as a Logistics Company Manager, I know how driver, dispatcher, and safety
need to work together.
My expertise: Samsara ELD, FMCSA Hours of Service, Log Auditing, HOS Violations Correction, DOT Compliance, Recap
Calculation, ELD Troubleshooting.
I am currently based in Spain and available for remote work with full coverage of US hours (EST/CST/PST).
I would love to bring my road experience to your support team.
Thank you for your consideration.
Best regards,
Yuri Makarenko
ELD Specialist
Phone / WhatsApp: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Location: Spain (Remote - US Hours)
ELD Specialist | ELD Support Specialist | Samsara ELD Expert
Spain (Remote - Available for US Time Zones EST/CST/PST) | [
PROFESSIONAL SUMMARY
ELD Support Specialist with 3.5+ years of hands-on experience as a Professional Truck Driver (CDL-A) in the USA.
Expert user of Samsara ELD with deep practical knowledge of FMCSA Hours of Service (HOS), ELD compliance, and
driver log management. Unique combination of driving experience + 4 years managing a logistics company.
Understands workflow from all sides: driver, dispatcher, and safety department. Fluent in explaining complex HOS
rules to drivers in simple terms.
CORE SKILLS
ELD Systems: Samsara ELD, ELD Dashboard, Fleet Management
Compliance: FMCSA HOS, DOT Compliance, ELD Mandate, Log Auditing, HOS Violations Correction
HOS Expertise: Driving / On Duty / Off Duty / Sleeper Berth, 11/14/70 Hour Rules, 34-Hour Restart, Recap
Calculation, Split Sleeper
Support Skills: Driver Support, Troubleshooting, Log Edits, Unassigned Driving, Remote Diagnostics, Customer
Service
Operations: Trucking Operations, Dispatch Coordination, Logistics Management
Languages: English (B1 - Practical Trucking Communication), Russian - Native, Ukrainian - Native
PROFESSIONAL EXPERIENCE
Truck Driver, CDL-A | Freenet Express, USA — 2023 – 2026 (3.5 years)
• Daily operation with Samsara ELD - 100% compliant electronic logs
• Full practical application of FMCSA HOS regulations, planning driving and rest periods to maximize available
hours
• Monitored and managed Recap hours, available driving/on-duty time, violation prevention
• Assisted other drivers with Samsara ELD troubleshooting: unassigned logs, malfunction diagnostics, status
corrections
• Worked with Safety and Dispatch departments on log edits, HOS compliance, and DOT requirements
• Operated in English-speaking environment, communication with DOT officers, shippers, and support teams
Logistics Company Manager — 2018 – 2022 (4 years)
• Managed transportation and logistics operations, coordinated team of drivers
• Organized interaction between drivers, clients, and dispatch
• Solved operational issues in real-time, controlled documentation and task execution
LICENSES & EDUCATION
Licenses: CDL-A - USA (Active), Category B - Ukraine
Education: Higher Education
Availability: Based in Spain, available for remote work with full overlap with US hours. Understands US trucking
culture from inside.
COVER LETTER
Subject: ELD Support Specialist - Yuri Makarenko - Ex CDL-A Driver | Samsara Expert
Hello Hiring Manager,
I am writing to apply for the ELD Support Specialist position.
I am not a typical support candidate - I have 3.5+ years of experience as a professional CDL-A truck driver in the USA,
working daily with Samsara ELD at Freenet Express (2023-2026).
This gives me a major advantage in support:
1. I know the driver's pain. I have been on hold with support while my clock was ticking. I know how to fix unassigned
driving, malfunctions, and incorrect statuses quickly.
2. I can explain HOS in driver language. I can explain 70/8, Recap, Split Sleeper, and 34-hour restart so the driver actually
understands and doesn't get a violation next time.
3. I understand the whole chain. With 4 years as a Logistics Company Manager, I know how driver, dispatcher, and safety
need to work together.
My expertise: Samsara ELD, FMCSA Hours of Service, Log Auditing, HOS Violations Correction, DOT Compliance, Recap
Calculation, ELD Troubleshooting.
I am currently based in Spain and available for remote work with full coverage of US hours (EST/CST/PST).
I would love to bring my road experience to your support team.
Thank you for your consideration.
Best regards,
Yuri Makarenko
ELD Specialist
Phone / WhatsApp: [
Email: [
Location: Spain (Remote - US Hours)
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