Софія

Sofiia Pidoborizhna Profile

Detail-oriented Customer Support and Quality Control professional with over 2
years of experience
in evaluating service performance, ensuring compliance, and improving
operational efficiency within
a pharmacy and healthcare support environment. Known for strong analytical
skills, adaptability,
and the ability to work effectively under pressure in fast-paced, high-accuracy
settings.

Personal details Employment
Sofiia Pidoborizhna
QC Feb 2023 - Sep 2025
[open contact info](look above in the "contact info" section) Mega Aid Pharmacy, New York, US , United States
Assessed and monitored performance across customer support, pharmacists,
and data entry
[open contact info](look above in the "contact info" section)
teams to ensure accuracy, regulatory compliance, and high service standards
Evaluated customer interactions and verified medication-related workflows to
Lviv, UA, Ukraine | Open to minimize errors and
Remote improve service quality
Audited patient data for completeness and reliability, contributing to improved
operational
Skills efficiency and customer satisfaction
Provided structured feedback and performance insights to support continuous
Computer Skills improvement
across departments
Ability to Work Under
Pressure
Administrative assistant Mar 2022 - Oct 2022
Fast Learner Taternik-Sklep Górski, Poznań, PL, Poland
Served as a direct assistant to the Production Supervisor, supporting daily
Communication production coordination
and office operations
Leadership
Analyzed and interpreted operational data to support reporting and decision-
Critical Thinking & making
Problem Solving Maintained flexibility and punctuality in a fast-paced work environment,
ensuring smooth workflow
and task completion
Languages
Ukrainian

English

Russian

Polish