Mariam

BOLAJI, MARIAM ADEKEMI

Abuja, Nigeria |Whatsapp: +23464782518| Telegram: +23464782518| Email:
[open contact info](look above in the "contact info" section) | LinkedIn: [open contact info](look above in the "contact info" section)

PROFILE SUMMARY
Result driven remote customer service & relationship manager with over 3 years experience of
remote work, 2 years in hospitality and a legal practitioner of 3 years. Proven expertise in
customer support, relationship management, sales operations, communications, and business
development, with a background in hospitality operations, consulting and law.
Highly skilled in remote team collaboration, customer experience optimization, and digital
communication. Known for excellent communication, problem-solving, teamwork, adaptability,
and leadership, with experience working with international teams across fintech, hospitality, and
service-driven environments. Actively seeking remote or hybrid roles where operational
excellence and

CORE COMPETENCIES

● Customer service & support
● Critical Thinking & Problem Solving
● Creativity & Innovation
● Teamwork & Communication (Verbal & Written)
● Client Relationship Management
● Conflict Resolution & Mediation
● Leadership & Organizational Skills
● Ethics, Integrity & Professionalism

PROFESSIONAL EXPERIENCE
General Manager
Luna cafe by Belgian waffles ng
March 2025- August 2026

● Oversee daily operations, ensuring excellence in service delivery, cleanliness,
and staff performance.
● Manage budgeting, inventory, and financial reporting with integrity and
transparency.
● Lead a diverse team, fostering collaboration, motivation, and accountability.
● Implement creative service solutions to enhance customer satisfaction and
engagement.

Customer Service Representative
upwork – Remote (London, UK) December, 2024 – September, 2025

● Provided professional customer support via chat, email, and online platforms
● Resolved customer inquiries, complaints, and technical issues efficiently

● Maintained accurate customer records using CRM tools
● Ensured high customer satisfaction and retention
● Collaborated with internal teams to escalate and resolve complex cases

Customer Service Representative The Visionary Care Initiative- remote
January 2020 - April 2023

● Provide professional customer support via chat, email and online platforms
● Resolved customer inquiries, complaints and technical issues
● Maintained accurate customer records using CRM tools
● Ensured high satisfaction and retention
● Collaborated with internal teams to escalate and resolve complex cases

Extern at High Court of the Federal Capital Territory (FCT) May 2024 – June 2024

● Observed trials, motions, and case management sessions.
● Conducted legal research and assisted in drafting briefs and memoranda.
● Gained practical exposure to courtroom procedures and litigation strategies.

Extern at Olusola Oke SAN & Co June 2024 – August 2024
● Researched and prepared legal memoranda and case documents.
● Assisted in drafting and filing court processes.
● Observed client consultations and mediation sessions, developing strong
client-relations skills.
● Organized case files to ensure efficiency and accuracy.

INTERN TO THE LEGAL ADVISOR (nysc) -
Nigeria Customs Service, Abuja Jan 2020 - Jan 2021

● Conducted legal research and supported attorneys in case preparation.
● Drafted legal documents and maintained case records.
● Assisted in courtroom proceedings and depositions, observing advocacy and
procedural ethics.
● Handled administrative duties, correspondence, and file organization.

Customer service representative
Catering Elite, Essex UK remote- October 2018 - November 2020
● Client Relations & Event Consultation
● Order Processing & Logistics Support, Processed and verified high-volume
catering bookings, invoices, and payment schedules using CRM and event
management software.

● Issue Resolution & Satisfaction

Intern
ECOWAS Parliament, Abuja July 2017 - November 2017

● Drafted legal correspondence and prepared briefs in support of legislative
work.
● Conducted research and presented reports on policy and legal frameworks.
● Provided administrative and documentation support during meetings and
client sessions.

EDUCATION
NIGERIAN LAW SCHOOL PORT HARCOURT CAMPUS- B.L, 2025
UNIVERSITY OF ESSEX, COLCHESTER - LLB LAW, 2019
CAPITAL SCIENCE ACADEMY, ABUJA- SSCE, 2015

CERTIFICATIONS
● Associate Member Certificate, Institute of Chartered Mediators and
Conciliators (ICMC)
● Mediation training institute (MTI)

AWARDS
● JUNIOR UN AMBASSADOR
● UNICEF MEMBER AND ACTIVE VOLUNTEER

REFERENCES
OLASUBOMI, MUMEEN GBAJUMO
Team Lead Legal Services
Abuja Electricity Distribution Company (AEDC)
TEL:[open contact info](look above in the "contact info" section)
EMAIL: [open contact info](look above in the "contact info" section)

VERONICA AYENI
Associate
Law corridor, Abuja
TEL: [open contact info](look above in the "contact info" section)
EMAIL: [open contact info](look above in the "contact info" section)