Personal information hidden

BOHDAN RUBIN

PROFILE
CONTACT
I am a customer-focused professional with experience in customer
[open contact info](look above in the "contact info" section) support, corporate account management, and AI response quality review.
I enjoy solving problems, analyzing information, and finding practical
[open contact info](look above in the "contact info" section)
solutions that improve both the customer experience and internal

[open contact info](look above in the "contact info" section) processes. I am detail-oriented, responsible, and thrive in structured
environments where accuracy and consistency matter.
bogdan- rubin-90121b225?

Outside of work, I enjoy reading, especially books on psychology and
personal development, as they help me better understand people and
EDUCATION communication. I am naturally drawn to numbers, data, and analytical
thinking, and I enjoy identifying patterns, working with metrics, and
making data-driven decisions. I am motivated by opportunities to learn,
National Technical University of
improve processes, and contribute to a positive customer experience.
Ukraine “Igor Sikorsky Kyiv
Polytechnic Institute” WORK EXPERIENCE

Master's degree in CUSTOMER SUPPORT MANAGER IN - LPP : 2021-2023
Telecommunications Engineering
1. Handling customer requests and resolving issues through internal
systems;
2. Analyzing customer inquiries and providing clear, practical solutions;
3. Coordinating with internal teams on complex cases;
SKILLS 4. Supporting customer onboarding and ongoing service;
Skills 5. Maintaining accurate records and internal documentation.
Customer Support
Customer Communication
Problem Solving CORPORATE ACCOUNT MANAGER IN - PRIVATE BANK: 2023-2024
AI Response Review & Quality
In my role as a Corporate Client Relations Manager, I built and
Assurance
maintained strong relationships with corporate clients, acted as a
Content Moderation primary point of contact for their needs, and ensured high-quality
Attention to Detail service. I worked closely with internal teams to deliver tailored banking

Analytical Thinking solutions, supported clients with product information and guidance,
and helped resolve issues promptly.
Written English Communication
Adaptability
Time Management
CORPORATE ACCOUNT MANAGER IN - UNIWELL: 2024-2026
Team Collaboration
Intercom In my role as a Customer Care Specialist, I was responsible for:
Zendesk
1. Providing prompt and high-quality responses to customer inquiries;
CRM Systems
2. Communicating with customers through relevant support channels;
Google Workspace & Microsoft 3. Maintaining a strong understanding of products, processes, and
Office internal policies;
4. Reviewing and moderating AI-generated responses to ensure
accuracy and appropriate tone;
5. Staying up to date with product updates and new releases;
6. Sharing feedback and insights to support product improvements
and enhance the overall user experience.