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Customer service manager
- Considering positions:
- Customer service manager, Customer support representative, Head of customer support, Tourism manager, Team lead, Digital Manager, менеджер вступних занять, Call manager, Technician, IT-specialist
- Age:
- 25 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
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The job seeker has provided: Phone numberEmailMessenger
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You can get this candidate's contact information from https://www.work.ua/resumes/19856776/
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CHIAMAKA SANDRA NJOKU
CUSTOMER SUPPORT SPECIALIST | VIRTUAL ASSISTANT | ADMINISTRATIVE SUPPORT
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Ajah, Lagos
Professional Summary
Highly organized and detail-oriented Administrative Professional with over 5 years of experience in supporting
operational efficiency in a fast-paced sales environment. Adept at managing documentation, coordinating
schedules, supporting client communications, and streamlining office procedures. Proficient in Microsoft
Office Suite, Google Workspace, CRM platforms, and virtual collaboration tools. Committed to maintaining
professionalism, confidentiality, and exceptional service delivery in administrative functions.
Professional Experience
Administrative Coordinator, Ceekings FarmFeed Mill 04/2024 – 07/2026
Managed daily administrative operations including documentation, filing,
•
scheduling and internal communication.
Handled customer enquiries through phone, email and in-person channels,
•
maintaining professional and timely communication.
Maintained accurate customer information and transaction records within CRM
•
systems.
Coordinated meetings, prepared presentations and supported team members
•
with day-to-day administrative tasks.
Customer Service Representative, Crestview Digital 10/2022 – 02/2024
Maintained a 94% first-response resolution rate, helping customers receive timely
•
solutions.
Built strong customer relationships, contributing to a 22% increase in customer
•
retention over 12 months.
Managed customer records in HubSpot, tracked follow-ups and documented
•
customer feedback.
Improved team productivity by 15% through better CRM organisation and follow-
•
up tracking.
Customer Support Representative, Oakridge Solutions Ltd. 05/2020 – 08/2022
Managed customer support tickets through Zendesk and Intercom, achieving a
•
96% customer satisfaction rating.
Supported a portfolio of 60+ clients across multiple regions, providing responsive
•
communication and follow-up.
Conducted regular client follow-ups and account reviews, contributing to a 35%
•
increase in contract renewals.
Qualifications
B.Eng. in Agricultural Bioresources Engineering, University of Nigeria, Nsukka 2024
Nsukka, Enugu State,
Nigeria
Skills
Effective Communication and Presentation Customer Service & Client Relations
Confidentiality & Professionalism Office Administration & Coordination
Problem Solving and Conflict Resolution Team Collaboration and Leadership
Microsoft Office (Word, Excel, PowerPoint) Communication & Collaboration
Customer Relationship Management (CRM) Time Management and Multitasking
Confidential Document Handling Report Writing & Document Preparation
Project Management Market Research and Trend Analysis
Problem Solving & Multitasking Excellent Communication Skills
Tools & Technology
Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Gmail)
Communication Tools: Email, Virtual Meeting
Platforms, WhatsApp Web
CUSTOMER SUPPORT SPECIALIST | VIRTUAL ASSISTANT | ADMINISTRATIVE SUPPORT
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Professional Summary
Highly organized and detail-oriented Administrative Professional with over 5 years of experience in supporting
operational efficiency in a fast-paced sales environment. Adept at managing documentation, coordinating
schedules, supporting client communications, and streamlining office procedures. Proficient in Microsoft
Office Suite, Google Workspace, CRM platforms, and virtual collaboration tools. Committed to maintaining
professionalism, confidentiality, and exceptional service delivery in administrative functions.
Professional Experience
Administrative Coordinator, Ceekings FarmFeed Mill 04/2024 – 07/2026
Managed daily administrative operations including documentation, filing,
•
scheduling and internal communication.
Handled customer enquiries through phone, email and in-person channels,
•
maintaining professional and timely communication.
Maintained accurate customer information and transaction records within CRM
•
systems.
Coordinated meetings, prepared presentations and supported team members
•
with day-to-day administrative tasks.
Customer Service Representative, Crestview Digital 10/2022 – 02/2024
Maintained a 94% first-response resolution rate, helping customers receive timely
•
solutions.
Built strong customer relationships, contributing to a 22% increase in customer
•
retention over 12 months.
Managed customer records in HubSpot, tracked follow-ups and documented
•
customer feedback.
Improved team productivity by 15% through better CRM organisation and follow-
•
up tracking.
Customer Support Representative, Oakridge Solutions Ltd. 05/2020 – 08/2022
Managed customer support tickets through Zendesk and Intercom, achieving a
•
96% customer satisfaction rating.
Supported a portfolio of 60+ clients across multiple regions, providing responsive
•
communication and follow-up.
Conducted regular client follow-ups and account reviews, contributing to a 35%
•
increase in contract renewals.
Qualifications
B.Eng. in Agricultural Bioresources Engineering, University of Nigeria, Nsukka 2024
Nsukka, Enugu State,
Nigeria
Skills
Effective Communication and Presentation Customer Service & Client Relations
Confidentiality & Professionalism Office Administration & Coordination
Problem Solving and Conflict Resolution Team Collaboration and Leadership
Microsoft Office (Word, Excel, PowerPoint) Communication & Collaboration
Customer Relationship Management (CRM) Time Management and Multitasking
Confidential Document Handling Report Writing & Document Preparation
Project Management Market Research and Trend Analysis
Problem Solving & Multitasking Excellent Communication Skills
Tools & Technology
Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Gmail)
Communication Tools: Email, Virtual Meeting
Platforms, WhatsApp Web
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The candidate's resume is posted at https://www.work.ua/resumes/19856776/