Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19872343/

Work experience

Career break

from 04.2022 to 07.2026 (4 years 4 months)
Experience in another industry

Worked in the apparel manufacturing industry (04.2022 - 07.2025). Worked as a customer service manager (08.2025 - 07.2026)

Site administrator

from 08.2020 to 10.2021 (1 year 3 months)
Utopia 8, Дистанційно (Роздрібна торгівля)

Website content management: created and updated product pages, descriptions, and stock details on the website.

Multi-channel order processing: handled incoming customer orders across website, Instagram, Telegram, Viber and phone calls.

Customer support:
- сontacted clients to re-confirm order accuracy and update status details;
- efficiently handled client complaints and resolved dispute scenarios, ensuring customer loyalty;
- recommended relevant complementary products during client interactions, increasing overall sales value;
- handled product returns, exchanges and refunds.

Shipping management:
- communicated with suppliers and partner brands regarding pre-orders and dropshipping logistics;
- generated shipping waybills in RetailCRM and Nova Poshta business account, calculated domestic and international shipping costs via Ukrposhta.

Collaboration with offline team: verified warehouse stock and streamline return and exchange procedures.

Education

Донецький Національний Університет

Філологічний, Донецьк
Unfinished higher, from 2017 to 2019 (2 years)

Additional education and certificates

SheCodes, Introduction to Coding

2022

FreeCodeCamp, Responsive Web Design

2026 (300 hours of work)
Certificate

SoftServe, Modern Frontend Fundamentals with AI

2026

Knowledge and skills

• Microsoft.Office.Tools
• Google Sheets
• AI literacy
• Geminy
• HTML
• CSS
• JavaScript
• Git
• Grammarly
• Work with customers
• Site administration
• Analytical thinking
• Emotional intelligence
• Stress resistance
• Teamwork
• Payment processing
• Chrome DevTools
• SEO
• Google Analytics
• Canvа
• AI Content
• Notion

Language proficiencies

• Ukrainian — fluent
• English — average

References

Тетяна

Тетяна

Керівник філії, Helen Doron English

Additional information

Core strengths and technical edge:
- Web Fundamentals and tech literacy: practical knowledge of HTML, CSS and JavaScript.
- Content сreation and basic SEO: skilled in managing website content, creating engaging text and visual assets, and applying core SEO principles (meta tags, site structure, keywords) to improve page visibility.
- AI proficiency: skilled in utilizing AI tools to expedite content production and enhance text quality.
- Continuous growth and adaptability: eager to learn and constantly improving my skills in both programming and digital marketing/SEO.

Languages and soft skills:
- English: B1 (confident written business communication powered by AI productivity tools).
- Soft skills: emotional intelligence, stress tolerance, strong analytical thinking and attention to detail.