Christopher

KENNETH UMEH
IT SUPPORT | COMPUTER OPERATIONS | TECHNICAL SUPPORT | DIGITAL OPERATIONS
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram: @Chris_3_5 | Nigeria | Remote
PROFESSIONAL SUMMARY
Versatile IT and Computer Support professional with a strong foundation in computer operations, internet technologies, technical troubleshooting, customer/user support, digital tools, data handling, and business systems. Experienced in helping users resolve technical and service-related issues, maintaining accurate records, working with CRM and productivity platforms, researching solutions, and coordinating tasks in remote environments. Strong problem-solving, communication, analytical, and learning abilities, with the adaptability to work across IT support, help desk, technical support, computer operations, digital operations, and technology-enabled customer service roles.
CORE TECHNICAL & PROFESSIONAL SKILLS
• IT & Technical Support
• Computer Operations
• Help Desk Support
• User Support
• Hardware & Software Troubleshooting
• Internet & Connectivity Troubleshooting
• Basic Networking
• Windows & Computer Systems
• Microsoft Office
• Excel & Google Sheets
• Google Workspace
• CRM Administration
• Data Entry & Data Management
• Technical Documentation
• Issue Tracking
• Problem Solving
• Remote Technical Support
• Customer Support
• User Training & Guidance
• System & Account Setup
• Software Installation & Configuration
• Internet Research
• Digital Tools
• AI & Productivity Tools
• Ticket/Request Management
• Reporting & Documentation
• Task Management
• Cybersecurity Awareness
• Data Accuracy & Privacy Awareness
• Cross-functional Communication
PROFESSIONAL EXPERIENCE
IT / Technical Support & Digital Operations Specialist | Remote | 2024 – Present
• Provide user-focused support for computer, software, account, internet, and digital-workflow issues, identifying problems and guiding users toward practical solutions.
• Troubleshoot common software, browser, connectivity, account-access, configuration, and device-related issues using structured problem-solving methods.
• Assist users with setup, configuration, navigation, and effective use of digital platforms and business applications.
• Maintain accurate records of issues, requests, customer information, actions taken, and follow-up requirements.
• Research technical issues and documentation to identify solutions quickly, then communicate instructions clearly to non-technical users.
• Support remote workflows using cloud-based tools, communication platforms, CRM systems, spreadsheets, and shared documentation.
• Perform data entry, validation, organization, and reporting while maintaining accuracy and attention to detail.
• Escalate complex technical or service issues appropriately and coordinate with relevant teams to achieve resolution.
• Use AI-assisted research and productivity tools to improve troubleshooting, documentation, research, and routine workflows.
• Manage multiple support requests and operational priorities while maintaining responsiveness, organization, and service quality.
Customer Support / Client Operations Associate | Remote | 2023 – 2024
• Handled customer and user inquiries through digital communication channels, identified needs, resolved routine issues, and followed up on outstanding requests.
• Provided clear step-by-step guidance for users working with online services, accounts, software, and digital processes.
• Managed CRM records and maintained accurate customer, interaction, and service information.
• Prepared reports, organized data, and used Excel/Google Sheets to track information and support operational decisions.
• Collaborated with internal teams to resolve customer issues and improve the overall user experience.
• Conducted online research and documented useful information, procedures, and recurring solutions.
• Worked independently in a remote environment while meeting deadlines and maintaining reliable communication.
IT SUPPORT & TECHNICAL CAPABILITIES
• Computer and user support: diagnosing common hardware, software, browser, account, and connectivity problems and providing clear step-by-step assistance.
• Internet and networking fundamentals: understanding basic connectivity concepts, Wi-Fi/network troubleshooting, browser issues, and common access problems.
• Software support: assisting with application setup, configuration, account access, updates, and routine user issues.
• Data and systems: accurate data entry, validation, spreadsheet management, CRM administration, reporting, and digital documentation.
• Remote support: communicating clearly with users online, gathering accurate problem descriptions, documenting actions, and following issues through resolution.
• Security awareness: responsible handling of account information, passwords, access permissions, and sensitive business data.
TECHNOLOGY & TOOLS
Windows & PC environments • Microsoft Word • Microsoft Excel • PowerPoint • Google Docs • Google Sheets • Google Drive • Google Workspace • CRM platforms • Web browsers • Zoom/communication platforms • AI productivity and research tools
CAREER AREAS
IT Support Specialist • Help Desk / Service Desk • Technical Support Representative • Computer Operator • IT Assistant • Junior IT Administrator • Customer Technical Support • Digital Operations Specialist • Application Support Assistant • IT Customer Service • Data & Systems Support
EDUCATION
University of Nigeria, Nsukka (UNN) — B.Eng. Civil Engineering | Ongoing
PROFESSIONAL STRENGTHS
Analytical thinking • Troubleshooting • Attention to detail • Communication • Active listening • Reliability • Fast learning • Organization • Customer focus • Documentation • Time management • Remote collaboration