Аліна

ALINA POLOVA
Barcelona, 08950 | 613438787 | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

SUMMARY
Graduate of Business Administration from EU Business School, with an international
degree awarded in collaboration with the University of Derby (UK). Currently completing
Bachelor's degree in International Economic Relations (online). Experienced in customer
relationship management, customer support, CRM systems, and business operations.
Passionate about building client relationships, understanding customer needs and
assisting in business growth within an international business environment.
EXPERIENCE
01/2026 to 04/2026
Operations Intern
Clean City - Kryvyi Rih, Ukraine
PROFESSIONAL SKILLS Workedwith the1CERP/CRM system to maintain operational records and support
daily business processes.
Sales Support Coordinated communication with 10+ suppliers, drivers, and internal teams to ensure
Customer Relationship smooth daily operations.
Management Processed business documentation and maintained accurate data within the CRM
system.
Business Assisted in improving operational efficiency through accurate record management
Development and process coordination.
Customer Service 05/2025 to 10/2025
Problem-solving Guest Relations and Operations Coordinator
Organisational Skills SPORTFIT Spa&Padel - Kryvyi Rih, Ukraine
Communication Skills Managed guest receptionandfrontdesk operations while coordinating daily
activities with suppliers and vendors.
TECHNICAL SKILLS Worked with the company's CRM system to manage client appointments, customer
records, and daily operations.
Microsoft Excel Assisted 50-70 clients daily.
Microsoft Office Increased workflow efficiency by 20%.
Google Workspace Created and managed social media content, supporting brand visibility and
customer engagement.
Canva
02/2024to 09/2024
Social Media
E-commerce & Sales Manager
Management
Bunny Buyer - Barcelona, Spain
Market Research Managed anonline clothing storeserving customers across Ukraine and Europe.
AI Tools Handled 20–30+ customer inquiries weekly and processed 5–10 orders per week,
CRM Systems (basic ensuring excellent customer service.
Created and managed Instagram content (4–6 posts/stories weekly) to increase
knowledge, including
customer engagement.
1C ERP/CRM) Applied digital marketing techniques learned through online advertising courses to
support sales and brand growth.

LANGUAGES
Ukrainian, Russian: Native English: (Upper-Intermediate) (B2) Spanish: Intermediate (B1)

EDUCATION
Bachelor's Degree (Online Programme): International Economic
2027
Relations
Alfred Nobel University - Dnipro, Ukraine

Bachelor of Business Administration: Business Administration
EU Business School - Barcelona, Spain
2026
Bachelor of Business Administration: Business Management
(International Business)
University of Derby - Derby, England