Дмитро

Dmytro Yutkevych
Personal

I am seeking an opportunity to join a company that values effective customer relationship management
Name and a strategic approach to sales. With experience in both client relations and sales management, I am
Dmytro Yutkevych eager to apply my skills to drive shared goals forward.
Address Iʼm looking for a work environment where I can contribute to business growth, and where initiative,
23700 Haysin creativity, and professional development are encouraged. I am ready to invest my energy and expertise in
Phone number achieving the companyʼs success.
[open contact info](look above in the "contact info" section)
Email
Work experience
[open contact info](look above in the "contact info" section)
Date of birth Sales Manager Jun 2021 - Feb 2022
16-10-2002 -, Kyiv
Gender Client Relationship Manager at a Cryptocurrency Exchange:
Male Provided customer support and resolved inquiries related to trading and security.
Driving license Delivered up-to-date information on new products and services offered by the exchange.
B Developed strategies to attract new clients and maintain strong relationships with existing ones.
LinkedIn Crypto Marketing Specialist:
[open contact info](look above in the "contact info" section) Developed and implemented marketing strategies to promote cryptocurrency products.
Managed social media platforms and engaged with crypto communities to increase information reach
Languages and engagement.
Organized and participated in crypto conferences and other industry-related events.

Ukrainian Native Customer Service Representative Jul 2022 - Present
English B2 TrackEnsure Inc., Toronto(remote)

Russian Fluent Key responsibilities as Sales:
Preparing commercial proposals, negotiating terms with clients, and concluding contracts.
Issuing invoices and managing accounts receivable and payable.
Consolidating and analyzing financial reports, participating in budget planning.
Optimizing internal accounting and reporting processes to increase transparency and efficiency.
Key responsibilities as Coach:
Conducting individual and group sales training sessions for employees, developing training materials.
Onboarding and mentoring new staff in sales and client care departments.
Monitoring customer satisfaction levels and promptly addressing inquiries and complaints.
Developing customer-centric service scenarios and standards.
Supporting key clients and analyzing feedback to improve products and processes.

Education and Qualifications

Bachelor of Education - BEd in English Language and Literature/Letters Jan 2019 - Jan 2023
National Pedagogical Dragomanov University, Kyiv

Master's degree in English Language and Literature & General Sep 2024 - Feb 2025
National Pedagogical Dragomanov University, Kyiv

Skills

Customer Service

Effective Time Management

Microsoft Office

Communication Skills

Customer and Personal Service

Canva
Achievements

Optimized financial processes, reducing the monthly reporting preparation time by 10% through
automation of accounting and improving report structure.
Decreased accounts receivable by 9% by implementing a clear payment control system and
personalized client management.
Conducted over 50 internal coaching sessions, resulting in increased team productivity.
Developed an onboarding system that shortened the new hiresʼ adaptation period from 2 months to 1
month.