Сергій

Contact
[open contact info](look above in the "contact info" section)
Sergiy Lytvynov
Technical Team Lead at Serviceaide, Inc
[open contact info](look above in the "contact info" section) Ukraine
lytvynov-30a9624 (LinkedIn)
www.wendia.com (Company)
serviceaide.com (Personal) Summary
Over 20 years of experience in IT, mainly in ITIL-based programs.
Top Skills
Vast experience in writing technical and user documentation (test
Adobe Creative Suite
cases, checklists, requirements, business functionality) for ERP
Camtasia
systems or ITIL-com
AuthorIT
Good theoretical and practical knowledge of documentation, testing
methodologies, development-testing-documentation life-cycle
Languages
Knowledge of MSQL and Online Help generation programs
English (Full Professional)
(RoboHelp, Author-IT).
Spanish (Professional Working)
Creation of eLearning demonstration videos/tutorials for online
Russian (Native or Bilingual)
workshops and training.
Ukrainian (Native or Bilingual)
Test planning, acceptance testing, regression testing
Technical consultant supporting software sales.
Tight work with development and automation testing departments
Working using Agile and Scrum development methodologies

Specialties: Service Desk Management, Service Level Management,
Purchase and Inventory Management, Resource Management

Experience
Serviceaide, Inc
Technical Team Lead
November 2020 - Present (5 years 10 months)
Kyiv, Kyiv City, Ukraine

Wendia
22 years 5 months

Technical Team Lead
December 2015 - Present (10 years 9 months)
Kyiv, Ukraine

Documentation Manager
January 2009 - Present (17 years 8 months)
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Denmark, Ukraine

Leading a team of testers and technical writers documenting ITIL-compatible
Enterprise Resource Planning software POB (Point of Business).

Directing the documentation and manual QA department in everyday activities
Writing technical and user documentation
Performing manual (functional, regression) testing of windows-based, web and
mobile applications of POB
Localization support (German, Nordic languages, Dutch, Farsi, Chinese) and
collaboration with respective translators
Tight work with development and automation testing departments
Working using Agile and Scrum development methodologies
Preparing and writing online tutorials using EasyLearn web interface and
Camtasia Studio video recording technologies.

Technical Writer
April 2004 - January 2009 (4 years 10 months)
Ukraine, Kyiv

Writing documentation for ITIL-compatible Enterprise Resource Planning
software POB (Point of Business). POB is an ERP system that allows all
facets of Enterprise Management including Service Desk, Configuration and
Item, Project, Change, Service Level, Purchase, Inventory, Invoice, Key
Performance Indicators, and Security Management.

Writing technical and user documentation
Documenting business requirements
Documenting Release Notes for customers and partners
Customer support
Localization support (German, Nordic languages, Dutch, Farsi, Chinese) and
collaboration with respective translators
Customer database maintenance and GUI polishing
Writing online help using Author-IT software (a collaborative authoring tool)

Investment and Structured Financial Products (ISFP)
Financial Manager
December 2001 - March 2004 (2 years 4 months)
Ukraine, Kyiv

Writing technical documentation
Preparing tender documentation
Overseeing and maintaining several web sites

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Analyzing key performance indicators and other financial data on the markets
Calculating key market indicators in relation to previous periods
Analyzing financial markets
Analysis of project documentation

LiveRepair
WEB Content writer
June 2001 - December 2001 (7 months)
Ukraine, Kyiv

Writing content for a web site dedicated to online PC support
Replying to customer’s inquiries
Writing helpful tips on the performance of software and hardware products
(Windows-based software products and IBM-based hardware)
Writing technical documentation
Maintaining a wiki containing “how to” technical articles
Customer support
Providing instructions on software installation and configuration on customer's
PCs

Engineering Enterprise "Potok"
Network and Entity Manager
September 1999 - May 2001 (1 year 9 months)
Ukraine, Kyiv

Technical consultant support tender offerings
Writing and preparing tender documentation
Setup and maintenance of computer classes around Ukraine (rural areas)
including computer setup, maintenance, network and internet connection
based on the state-financed computer literacy program.
Service Desk Management operator
Customer support

Education
Kyiv National Economics University
Bachelor, Economics · (1999 - 2001)

Kyiv National Linguistics University
Masters, English Phonetics · (1994 - 1999)

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