Тетяна

TETIANA BALIUK
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
CORE SKILLS
People Management & Team Supervision | Administrative & Operations Coordination | Staff Mobility & Accommodation Support | Facility & Vendor Coordination | Budget Support & Expense Monitoring | Event & Training Organization | Cross-functional Collaboration | International Work Environment
EDUCATION
Bachelor’s Degree in Hotel Tourism and Gastronomy — Institute of Hospitality Management, Prague (2013–2017)
Junior Specialist Degree in Commercial Activity and Business Operations — Kyiv Hotel Management College (2008–2011)
LANGUAGES
English — Advanced | Italian — Advanced | Czech — Advanced | Ukrainian — Native
PROFESSIONAL EXPERIENCE
Administrative Officer — International Rescue Committee (IRC), www.rescue.org — global humanitarian aid, relief and development nongovernmental organization
Kyiv, Ukraine | Mar 2023 – Present
• Support day-to-day administrative operations of the Kyiv office. Provide additional operational support to field locations through periodic duty travel
• Assist with staff mobility and accommodation processes, including visa documentation, registrations and coordination of housing for international staff (up to 15 apartments/ guesthouses)
• Support coordination of cleaning, maintenance and facility service activities in office and staff accommodation premises
• Assist with administrative budgeting and monitoring of operational expenses, including corporate card reports
• Provide support in organizing internal meetings, trainings and staff events, including coordination with suppliers and activity arrangements
• Provide support with corporate mobile communication and postal / courier services
• Maintain regular coordination with internal departments to facilitate smooth operational support •Support travel administration processes including accommodation research, ticket booking, travel arrangements coordination and verification of related invoices Additional responsibilities: • Welfare Committee Representative (elected) • Safeguarding Focal Point (elected)
Senior Operations & Administration Coordinator — Coliving Pro — residential coliving operator
Tbilisi & Batumi, Georgia | Mar 2022 – Nov 2022
• Coordinated administrative operations of residential facilities ensuring smooth daily functioning
• Supervised a team of 4 operational staff and supported recruitment and onboarding processes
• Managed supplier communication and procurement follow-up
• Supported budgeting monitoring and operational expense tracking
• Organized resident engagement initiatives

Administrative Operations & Travel Leader — IKEA Retail Ukraine, LLC — international retail company www.ikea.com
Kyiv, Ukraine | Mar 2019 – Dec 2021
• Coordinated administrative operations across all business units ensuring effective collaboration between retail store, warehouse and collection points
• Provided full-cycle corporate travel management including business trip organization and coordination of foreign delegations’ arrivals • Supported creation and coordination of cost centers, budgeting approvals and financial authorization processes
• Managed contract archiving, purchase request administration and invoice workflows ensuring correct allocation to cost centers and monitoring approval processes
• Led end-to-end organization of corporate events and internal operational activities including conferences and assessment centers
• Maintained supplier database and supported rollout of European administrative and accounting systems across Ukrainian business units
Additional responsibilities: • Sustainability Ambassador — Ukraine projects
Reception Operations Supervisor / Head Receptionist — Hotel Kampa Garden & Student House Botič www.kampagarden.cz/ www.shbprague.com
Prague, Czech Republic | Jan 2015 – Nov 2018
• Supervised reception operations and coordinated work of 8 team members
• Planned shifts, allocated tasks and supported onboarding of new staff
• Managed reservations, client communication and administrative documentation
• Handled guest requests and service quality follow-up