Олександр

Ukraine

Alex Bozhko [open contact info](look above in the "contact info" section)
Telegram @BOZHK0
X @BrenneckeO5
CUSTOMER SUPPORT & OPERATIONS
Payments • iGaming • Web3 • Digital Products
PROFILE

Customer support and digital operations specialist with 1.5 years of professional support experience in a crypto product under
NDA and 4+ years of hands-on involvement in Web3. Background includes written customer communication, community work,
project research, content, independent product creation and AI automation. Created an original crypto-focused game that
received organic recognition and was reposted by the founder of a leading project. Now open to customer support and
operations roles across payments, iGaming, fintech and Web3.
EXPERIENCE

Customer Support Specialist - Crypto Project (NDA) 1 year 6 months
Professional experience under confidentiality agreement
• Provided written customer support for users of a crypto product and handled day-to-day questions and product-related issues.
• Communicated clearly with users, gathered relevant context and escalated cases that required further operational or technical
review.
• Worked in a fast-moving online product environment where accuracy, consistency and clear written communication were important.
AI Automation - Independent Projects 2025 - Present
• Build LLM-based workflows with Claude API and OpenAI API, including tool/function calling and structured outputs.
• Connect AI workflows to CRM and third-party services through REST APIs, webhooks and automation tools such as n8n and Make.
• Use Python, JSON and Git for prototyping, integrations and workflow testing.
SELECTED PROJECT

Independent Crypto Game Project Creator
• Created an original game for a crypto audience and took the project from concept to a working product.
• The project gained organic attention and was reposted by the founder of a leading crypto project.
WEB3 BACKGROUND

Independent Research, Content & Community 2021 - Present
Active in crypto since age 14
• Research blockchain projects, ecosystem mechanics, DeFi, airdrops, retroactive rewards, GameFi and launchpads.
• Create and translate articles, X/Discord content, infographics and community materials for crypto audiences.
• Hands-on ecosystem participation and research across Arbitrum, StarkNet, Aptos, LayerZero and Lighter.
SKILLS

Operations Customer support, written communication, issue triage, escalation, community moderation, online operations
Web3 Crypto/Web3 research, DeFi, airdrop and retroactive mechanics, GameFi, launchpads, ecosystem analysis
AI & Automation Claude API, OpenAI API, AI agents, tool/function calling, structured outputs, n8n, Make
Technical REST APIs, webhooks, CRM integrations (amoCRM, Bitrix24, HubSpot), Python, JSON, Git

LANGUAGES

Ukrainian - Native • Russian - Fluent • English - Strong reading & writing; limited spoken English
Open to remote roles in Customer Support, Operations, Payments, iGaming, FinTech and Web3.