Ольга

OLHA ROVINETS [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
OPERATIONS & СUSTOMER MANAGER Kyiv, Ukraine

SUMMARY
Experienced in customer support, operations, project coordination, and community management,
with hands-on experience working with clients, partners, and cross-functional teams. My
experience includes managing customer cases and documentation, coordinating projects and
events, tracking feedback and performance metrics, preparing reports, and working with tools
such as Zendesk, Excel, Google Workspace, Slack, and internal systems. I’m comfortable managing
multiple priorities, keeping processes organized, and turning information into clear next steps.
Bachelor of Social Sciences, looking to grow in operations, customer success, project coordination,
or digital business.

CORE COMPETIENCES TOOLS & PLATFORMS LANGUAGES
Operations & Administrative Operations & Productivity: Ukrainian (Native)
Coordination Google Workspace · Microsoft Office · Slack · Russian (Native)
Cross-functional Coordination Notion · Asana (Basic) English (Fluent)
Document & Record Management German (Basic)
Stakeholder & Partner Customer Support & Internal Systems:
Communication Zendesk · Solidgate · Subscription
Task & Deadline Management Management Systems
Reporting & Data Organization
Process Coordination & Improvement Research & Data:
Participant & Customer Management Google Forms · AntConc
Event & Project Coordination
Feedback Collection & Analysis Content & Design:
Problem Solving Canva · Figma · CapCut
Google Workspace & Microsoft Office

EXPERIENCE
Sektor DECEMBER 2025 – JUNE 2026
Community Manager
Coordinated community projects and events from planning to execution, managing timelines, logistics, and
participant communication.
Coordinated communication between community members, volunteers, partners, and external stakeholders.
Managed multiple tasks simultaneously and ensured timely completion of project requirements.
Collected and analyzed participant feedback to improve future initiatives.

Refugee Council of Lithuania SEPTEMBER 2025 – DECEMBER 2025
Intern
Coordinated stakeholder workshops, including scheduling, participant communication, logistics, and follow-up.
Worked with NGOs, volunteers, and partner organizations to support project delivery.
Prepared surveys and analyzed participant feedback to improve future activities.

EverHelp NOVEMBER 2024 – MAY 2026
Customer Support Agent
Managed high-volume customer requests through Zendesk and internal platforms, ensuring timely issue
resolution.
Maintained accurate case documentation and customer records.
Resolved payment and subscription-related issues using Solidgate and internal systems.
Collaborated with internal teams to resolve complex cases and improve workflows.

EDUCATION HISTORY
Vilnius University | Institute of International Relations and Political Science 2022 – 2026
Bachelor of Social Sciences | Study field: Political
Science Thesis
Bachelor's
Framing Western Perceptions: A Comparative Study of Russian and Ukrainian English-Language Media
(Conducted qualitative research using framing theory and semantic text analysis (AntConc) to compare English-
language media coverage of the Battle of Kyiv.)