Giorgi

GIORGI VIBLIANI
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Open to remote employment, contractor and service-agreement arrangements

PROFESSIONAL SUMMARY
Customer Support Specialist with 2 years of experience providing English-language L1 support
to “Vinted” users through email, tickets and live chat. Experienced in understanding customer
problems, providing clear written explanations and applying documented procedures and
service rules. Additional experience in web-development project coordination and
independent e-commerce operations, supported by self-directed programming practice with
APIs, SQL and Browser Developer Tools. Seeking a remote Customer Support or entry-level
Product Support role within a SaaS product team.
SKILLS
Customer Support | English-Language User Support | Email and Ticket Support | Live Chat
Support | Written Customer Communication | Customer Issue Resolution | Process Adherence
| Knowledge Base Use | Requirements Clarification | Task Prioritization | Team Coordination |
Conflict Resolution | Product Data and Spreadsheet Analysis

PROFESSIONAL EXPERIENCE
HELPWARE | VINTED PROJECT INDEPENDENT E-COMMERCE STORE | PROM.UA
L1 Customer Support Specialist E-commerce Store Owner
Provided English-language L1 support to Independently prepared, configured and
Vinted users through email, tickets and launched a Prom.ua store on 10 May 2026,
live chat for more than two years. establishing catalogue, supplier-feed, pricing and
Reviewed customer messages to order workflows.
understand the underlying problem and Handle customer inquiries, orders, deliveries, returns
provided clear, practical written and supplier communication, providing clear
explanations while following service rules. updates and resolving practical order issues.
Handled cases through tickets and Maintain a catalogue of approximately 5,000
internal support systems, using products using XML/YML feeds and work with
Confluence to apply documented product data, pricing, markups, commissions and
procedures consistently. margins.
Collaborated with colleagues through Track sales, costs, marketplace charges, refunds
Slack and Microsoft Teams and used and delivery-related expenses in Excel; achieved
Google Workspace and Excel in daily Prom.ua Top Seller status and 100% positive
support operations. customer feedback as of July 2026.
(September 2023 — November 2025) April 2026 — August 2026)

LANGUAGES
English: Fluent, professionally used in customer support | Ukrainian: Fluent | Russian: Fluent
EDUCATION
Completed secondary education