Яна

YANA ABRAM
SUPPORT SPECIALIST | CUSTOMER SUPPORT |
TECHNICAL SUPPORT

Email: [open contact info](look above in the "contact info" section) Telegram: yanaa_ab Phone: [open contact info](look above in the "contact info" section)

ABOUT ME

Detail-oriented and responsible Support Specialist with a technical background in
web development. Strong problem-solving, communication and self-learning skills,
with experience working with digital tools and troubleshooting technical issues.

WORK EXPERIENCE
2022 –2022
City Children’s Clinical Hospital, Ivano-Frankivsk

Laboratory Assistant (Biochemistry Department)
Worked accurately with laboratory procedures and documentation.
Maintained attention to detail when working with data and samples.
Followed established procedures and quality requirements.
Organized daily tasks and worked independently.
Maintained a high level of accuracy and responsibility in routine work.

EDUCATION
Medical College, IFNMU
Health Programme (Nursing) | Professional Qualification: Medical Assistant |
2019–2022

Full Stack Developer Course
Completed professional training in web development.

Laboratory Assistant Course
Completed professional training in laboratory assistance.

SKILLS
Key skills: Customer Support • Technical Support • Problem Solving • Troubleshooting
• Written Communication • Attention to Detail • Self-Organization • Time Management
• CRM • Google Workspace • Microsoft Office • Windows

TECHNICAL SKILLS: HTML5 • CSS3 • SCSS/Sass • JavaScript • React • Node.js •
Git/GitHub • REST APIs • Figma • Firebase • MongoDB • VS Code

Languages: Ukrainian — Native · Russian — Fluent · English — B1 (Intermediate)