Катерина

KATERYNA POSTARNAK
Kyiv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

I was leading a rotating team of 15–20 customer-service associates at a retail store in Canada, where I trained new hires
and helped the team get comfortable with day-to-day routines. Before that, I worked in payroll client service, HR
onboarding, and fact-checking - all roles built around clear communication and getting details right the first time. English is
my working language day to day; Ukrainian is my native language.
CORE COMPETENCIES
Team Training & Onboarding • Coaching & Performance Feedback • Client & Payroll Support • Training Material
Development • Written English (documentation, reports, correspondence) • Bilingual: Ukrainian / English
PROFESSIONAL EXPERIENCE
Department Lead, Sport Chek - Calgary, AB October 2023 - August 2025
• Trained every new hire on my team - walked them through product knowledge, service standards, and how we handle
difficult customers, from their first shift through to full independence.
• Ran the team's daily operations: scheduling, coaching one-on-ones, and tracking performance against targets.
• Built out our onboarding materials and training checklists myself, since none existed in a consistent form before.
• Took the lead on escalated customer complaints - the ones that needed someone calm, clear, and willing to actually solve
the problem rather than pass it along.
Customer Service & Payroll Intern, PEO Canada - Calgary, AB March 2025 - August 2025
• Ran payroll for a set portfolio of clients across several provinces, each with their own rules for pay cycles, deductions, and
special payments.
• Was the point of contact for clients and their employees when payroll questions came up - usually meant tracking down the
right information fast and explaining it in plain terms.
• Processed hourly pay, salary changes, bonuses, and tax allocations across multiple pay cycles without errors making it to final
review.
• Learned to work within each client's specific policies rather than a one-size-fits-all process, and pulled reports for clients
when they needed them.
Human Resources Intern, AIESEC (Incoming Global Talent) - Kyiv, Ukraine Nov 2021 - Jan 2022
• Ran onboarding for incoming international interns - scheduled the sessions, prepped the materials, and kept detailed notes
for the team.
• Wrote and finalized partnership proposals and service agreements with host companies.
• Kept the candidate database accurate and put together status reports for leadership
Content Analyst & Fact-Checker, Vox Ukraine - Kyiv, Ukraine Feb 2020 - Jun 2020
• Fact-checked political speeches, expert interviews, and published articles for accuracy - line by line.
• Wrote analytical summaries and refutation reports that needed to hold up to scrutiny.
• Organized the team's digital files and version history, and worked closely with editors to keep the workflow moving.
Translation & Documentation Support, UNESCO Peace Ambassadors School - Kyiv, Ukraine 2018 - 2019
• Translated educational materials and workshop presentations between Ukrainian and English.
• Wrote up English summaries of seminars for stakeholders abroad, and kept the translated archive organized and
version-controlled.
EDUCATION
Certificate of Front-End Development - Dan.IT Education, Kyiv, Ukraine
Aug 2025 - Aug 2026
Bachelor of Social Sciences - National University of Kyiv-Mohyla Academy, Kyiv, Ukraine
Sept 2019 - May 2023
Public Speaking Certificate - D. F. Kennedy Institute of Rhetoric, Kyiv, Ukraine
Jun 2020 - Aug 2020
ADDITIONAL INFORMATION
• Languages: English (fluent), Ukrainian (native), Russian; conversational French.
• Certifications: UNESCO Translation & Summaries Program; Public Speaking Certificate (D. F. Kennedy Institute of Rhetoric).