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YURII HULIK
CUSTOMER SERVICE REPRESENTATIVE | U.S. LOGISTICS
Odesa, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Fluent English | MS Office & Google Workspace | U.S. trucking experience

PROFESSIONAL SUMMARY
Customer service and logistics professional with 6+ years of experience supporting U.S. trucking operations in
English. Skilled in coordinating time-sensitive workflows, handling driver and client requests, resolving escalations,
working with operational data, and maintaining accurate records. Brings clear communication, strong
self-organization, a friendly service mindset, and the ability to remain effective in a fast-paced environment.

6+ YEARS 40+ STAFF FLUENT
U.S. LOGISTICS TEAM LEADERSHIP ENGLISH

PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER / CUSTOMER SUPPORT & HOS COMPLIANCE SPECIALIST
U.S. Trucking / ELD Provider | Remote, Odesa | 2020-Present
Coordinate daily logistics and support workflows for U.S. trucking operations, keeping urgent cases and shift
handovers on track.
Communicate in English with drivers and clients, respond to time-sensitive requests, and provide clear updates
through resolution.
Work with ELD records, logbooks, operational databases, audits, and compliance reports where accuracy and
attention to detail are essential.
Lead and train a team of more than 40 employees, distribute workloads, monitor service quality, and assist with
complex escalations.
Apply FMCSA/HOS requirements, document procedures, and improve workflows using structured trackers and
reports.
ENGLISH TEACHER & RECRUITMENT MANAGER
Cherry Hearts & Partner Schools | China / Singapore | 2015-2020
Communicated daily with international students, teachers, and partner schools, adapting messages to different
audiences.
Recruited, onboarded, and trained English-speaking teachers while coordinating schedules and service quality.
PROJECT MANAGER
Cammo IT | Ukraine | 2014-2015
Coordinated cross-functional teams, tracked project data and deadlines, and kept client requirements aligned with
delivery.

CORE SKILLS

CUSTOMER SUPPORT Phone and written communication, issue resolution, friendly service, client follow-up
LOGISTICS U.S. trucking operations, workflow coordination, shift handovers, urgent case management
DATA & TECHNOLOGY MS Office, Google Workspace, databases, ELD/compliance systems, KPI trackers and reporting
PROFESSIONAL Self-organization, teamwork, leadership, fast learning, adaptability, calm under pressure
STRENGTHS
LANGUAGES English (Fluent); Ukrainian (Native); Russian (Native)

EDUCATION & TRAINING
Master's Degree in Germanic Languages and Literatures | Petro Mohyla Black Sea National University | 2025
Bachelor's Degree in Romance and Germanic Philology | Sukhomlynskyi University | 2010 | TEFL / TESOL Training