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Олександр
Спеціаліст техпідтримки
- City of residence:
- Vinnytsia
- Ready to work:
- Remote, Vinnytsia
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You can get this candidate's contact information from https://www.work.ua/resumes/20007253/
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OLEKSANDR RYBALKO
Member Care & Customer Support Specialist
[open contact info ](look above in the "contact info" section) | Ukraine | GitHub | LinkedIn
PROFESSIONAL SUMMARY
Computer Science graduate with strong English communication, practical technical literacy, and experience turning complex
requirements into clear user workflows. Comfortable researching documentation, using AI tools, documenting solutions,
prioritizing requests, and explaining information clearly. Seeking a remote member care role where empathy, ownership, fast
learning, and reliable KPI delivery matter.
CORE SKILLS FOR MEMBER CARE
• Customer communication: written and verbal English B2, clear explanations, active listening, empathy
• Ticket handling: request triage, prioritization, escalation awareness, accurate case notes
• Problem solving: documentation research, root-cause thinking, solution-first follow-through
• AI and automation: practical use of ChatGPT-style tools for drafting, summarizing, troubleshooting, and faster learning
• Technical literacy: confident with web tools, databases at a user-support level, troubleshooting, and clear issue reporting
• Remote work habits: self-management, ownership of commitments, late-shift readiness, transparent updates
• Teamwork: Agile/Scrum collaboration, leadership in student software and game-jam teams
RELEVANT EXPERIENCE & PROJECTS
Electrical Installation Configuration System | Bachelor Thesis
[Web application, database-backed workflow, testing, documentation]
• Built a web-based configuration tool that translates complex technical requirements into a structured user workflow.
• Created user-facing pages and backend logic, strengthening the ability to understand needs and explain system behavior.
• Worked with structured data and validation rules, supporting careful attention to accuracy and edge cases.
• Wrote unit tests and reviewed issues systematically, building habits useful for quality scores and ticket accuracy.
EDUCATION
Technical University of Kosice | Bachelor's Degree in Computer Science, 2023-2026
• Bachelor Thesis: Creation of a Web-based Configuration Tool for the Design of Wiring According to the Investor's Requirements
LANGUAGES
English – B2+ | Slovak - B2 | Ukrainian - Native
Member Care & Customer Support Specialist
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PROFESSIONAL SUMMARY
Computer Science graduate with strong English communication, practical technical literacy, and experience turning complex
requirements into clear user workflows. Comfortable researching documentation, using AI tools, documenting solutions,
prioritizing requests, and explaining information clearly. Seeking a remote member care role where empathy, ownership, fast
learning, and reliable KPI delivery matter.
CORE SKILLS FOR MEMBER CARE
• Customer communication: written and verbal English B2, clear explanations, active listening, empathy
• Ticket handling: request triage, prioritization, escalation awareness, accurate case notes
• Problem solving: documentation research, root-cause thinking, solution-first follow-through
• AI and automation: practical use of ChatGPT-style tools for drafting, summarizing, troubleshooting, and faster learning
• Technical literacy: confident with web tools, databases at a user-support level, troubleshooting, and clear issue reporting
• Remote work habits: self-management, ownership of commitments, late-shift readiness, transparent updates
• Teamwork: Agile/Scrum collaboration, leadership in student software and game-jam teams
RELEVANT EXPERIENCE & PROJECTS
Electrical Installation Configuration System | Bachelor Thesis
[Web application, database-backed workflow, testing, documentation]
• Built a web-based configuration tool that translates complex technical requirements into a structured user workflow.
• Created user-facing pages and backend logic, strengthening the ability to understand needs and explain system behavior.
• Worked with structured data and validation rules, supporting careful attention to accuracy and edge cases.
• Wrote unit tests and reviewed issues systematically, building habits useful for quality scores and ticket accuracy.
EDUCATION
Technical University of Kosice | Bachelor's Degree in Computer Science, 2023-2026
• Bachelor Thesis: Creation of a Web-based Configuration Tool for the Design of Wiring According to the Investor's Requirements
LANGUAGES
English – B2+ | Slovak - B2 | Ukrainian - Native
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OLEKSANDR RYBALKO Java Backend Developer | Ukraine | GitHub | LinkedIn PROFESSIONAL SUMMARY Computer Science graduate with a strong focus on Java development. Have experience in building Spring Boot...
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The candidate's resume is posted at https://www.work.ua/resumes/20007253/