Karyna

Karyna Onyshchuk
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | LinkedIn
Business Analyst with 5+ years of experience delivering CRM solutions, enterprise integrations, and digital transformation
projects. Experienced in combining business analysis with delivery leadership, coordinating cross-functional teams throughout
the project lifecycle. Strong background in stakeholder management, business and system analysis, presale activities, solution
design, and effort estimation. Focused on delivering practical solutions and creating business value.

EDUCATION PROFILE
Creatio Team Lead - Kyivstar.Tech
MA of Management | 2019 - 2021,
Nov 2025 - Jul 2026
Taras Shevchenko National University
of Kyiv Led a cross-functional team of 8 people and coordinated end-to-end CRM
delivery.
Bachelor of Finance | 2015 - 2019,
Planned team workload, priorities, and release activities.
Taras Shevchenko National University
Defined team KPIs, monitored delivery performance, and improved internal
of Kyiv
processes.
Managed stakeholder communication, customer presentations, and
EXPERTISE negotiations.
Supported presale activities and provided solution guidance for Creatio
Business/System Analysis: projects.
Business/System Analysis, Requirements Middle Business Analyst - Kyivstar.Tech
Engineering, BPMN, Enterprise
Aug 2025 – Mar 2026
Integrations
Gathered and analysed business and system requirements for CRM initiatives.
Delivery/Leadership: Designed business processes (BPMN) and enterprise system integrations (API
Team Leadership, Delivery Management, Layer, BSS, DWH).
Project Coordination, Roadmap Planning, Configured and supported CRM solutions on the Creatio platform.
Risk Management, PM (KPIs) Collaborated with stakeholders, facilitated workshops, and coordinated UAT.
Stakeholder Management: Participated in CRM presale activities, including solution design and effort
Stakeholder Management, Workshop estimation.
Facilitation, Executive Presentations,
Negotiation
Database Coordinator - Norwegian Refugee Council
Aug 2024 - Jan 2025
Presale/Solution Design:
Solution Design, Effort Estimation, Presale Developed SQL scripts for data processing and validation.
Support Ensured data quality for over 800K registration records.
Supported CRM administration and collaborated with business and technical
Tools/Technologies:
teams.
Atlassian, Creatio, SQL, KoboToolbox
Worked with partner organisations within the Cash Working Group.
Methodologies:
Agile (Scrum), SDLC, UAT Product Coordinator - Norwegian Refugee Council
Languages: Sep 2023 - Aug 2024
English – Advanced Defined product requirements and coordinated implementation with cross-
FURTHER EDUCATION AND functional teams.
ACCOMPLISHMENTS Built and maintained digital data collection workflows using KoboToolbox and
CRM.
Business Analysis - Laba (2026) Coordinated QA and UAT activities.
Creatio low-code - Creatio Academy Led technical rollout of integrations with Ukrposhta, Vodafone, Twilio, and
(2025) Luxoft.
Frontend Course - Mate Academy (2023) Supported a humanitarian platform serving over 1M registration records.

Software Testing Bootcamp - Udemy Information Technology Specialist - Naftogaz Digital Technologies
(2022)
Jan 2022 - Sep 2023
Manual QA Tester - Beetroot Academy Improved SLA compliance by 65% through process optimisation.
(2022) Coordinated communication between business, integration teams, and
Winner - L'Oréal Brandstorm National developers.
Final (2020) Supported over 500 users of TMS and CRM systems.