Кирило

KYRYLO SHKINOV
IT ADMINISTRATOR
Microsoft 365 | Automation | Creatio
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Kyiv / Uzhhorod

PROFESSIONAL SUMMARY
IT Administrator in an international educational environment, combining systems administration,
Microsoft 365 support and workflow automation. Hands-on experience with Microsoft Entra ID, Teams,
SharePoint, Intune, server infrastructure and end-user support. Develops internal tools and integrations
using PowerShell, Python and AI-assisted development workflows. Creatio-certified at the basic
administration and configuration level, with practical experience in user and licence management.
Comfortable supporting English-speaking users and explaining technical issues to non-technical
colleagues.

PROFESSIONAL EXPERIENCE
IT Administrator / IT Support Specialist
British International School in Ukraine | July 2024–Present

• Administer Microsoft 365, Microsoft Entra ID, Teams, SharePoint and Intune in an international school
environment supporting 150+ users.
• Maintain servers, virtual machines, Active Directory and Group Policies; deploy and configure software
manually and through Intune.
• Configure and troubleshoot UniFi access points, Wi-Fi networks, routers, network printers, print servers
and CCTV systems.
• Provide hardware and software support to teachers, staff and students, including English-speaking
users; maintain internal IT documentation.
• Develop PowerShell and Python automation for Microsoft 365 administration, calendar maintenance,
group management and reporting, including work with Microsoft Graph API.
• Automated the daily cleanup of cancelled meetings across organisational calendars, reducing recurring
manual work for the IT team.
• Develop and maintain internal tools for IT and school administration, including printer consumables
tracking; use AI-assisted development to support implementation.
• Work with iSAMS data and APIs on integrations, reporting and school administrative workflows.
• Perform basic Creatio administration, including reviewing and updating user accounts and allocating
licences.
• Currently working on the setup of Creatio service desk functionality to support administrative teams
and their support workflows.

Kyrylo Shkinov | IT Administrator 1

TECHNICAL SKILLS
Microsoft & identity: Microsoft 365, Microsoft Entra ID, Active Directory, Teams, SharePoint, Intune,
Group Policies
Automation & integration: PowerShell, Python, Microsoft Graph API, iSAMS APIs, AI-assisted
development
CRM: Creatio: basic administration and configuration, user management, licence allocation
Infrastructure & support: Windows, macOS, Ubuntu/Linux; servers, virtual machines, access control,
software deployment
Networking & hardware: UniFi, Wi-Fi, routers, print servers, printers, scanners, laptops, CCTV
Web & remote support: HTML, CSS, JavaScript; React project experience; AnyDesk

CERTIFICATION
Creatio administration and configuration (basic)
7 May 2026

EARLIER EXPERIENCE
Computer Science Teacher
Private School | Ukraine | 2022–2024

Taught computer science fundamentals and introductory web development (HTML, CSS and JavaScript)
to students in grades 1–9.
Robotics & Programming Instructor
Private Education Center | Antalya, Turkey | 2021–2022

Taught Arduino-based robotics and basic programming to children aged 6–16.
Personal Assistant to Director
Automotive Company (Tesla) | Kyiv | 2019–2020

Provided administrative and organisational support, coordinating day-to-day tasks and communication.
Frontend Developer
IT Company | 2018–2019

Worked in a development team using HTML, CSS and JavaScript; participated in React-based freelance
projects.

EDUCATION
Frontend Development — GoFriends IT Academy | 2018–2019
Studied frontend development before moving into an internship and employment.

LANGUAGES
Ukrainian — Native | English — Intermediate (B1)

Kyrylo Shkinov | IT Administrator 2