Світлана

Svitlana Ryndina LANGUAGES
Remote, Ukraine English — C1 /fluent
[open contact info](look above in the "contact info" section) Ukrainian — Native
[open contact info](look above in the "contact info" section) Russian — Native
PROFESSIONAL PROFILE

Operations Specialist with experience in e-commerce, marketplace management, online
sales, product content, promotions, and communication with international partners. Strong
English and communication skills, with experience managing multiple tasks, online platforms,
customers, and business partners.

WORK EXPERIENCE

Operations Specialist

Incork LLC — Remote
March 2018 — Present

• Manage marketplace operations and product content end-to-end.

• Manage product listings, pricing, promotions, and competitor monitoring.

• Create promotional visuals and listing materials.

• Manage websites, marketplaces, and other online platforms.

• Support B2C and B2B sales.

• Communicate with customers, suppliers, and business partners.

• Coordinate staff and internal resources.

• Support marketing activities and maintain website and product content.

• Monitor competitors, products, pricing, and market information.

• Manage multiple tasks and priorities simultaneously.

• Optimize and improve existing processes and workflows.

• Prepare and check contracts, purchase agreements, invoices, and other business
documentation.

• Communicate with international partners by email and phone.

Foreign Trade Manager

Technocork LTD — Odesa
June 2015 — February 2018

• Managed B2C and B2B sales and customer relationships.

• Communicated daily with European suppliers by email and phone.

• Negotiated commercial issues and resolved disputes with partners.

• Managed websites, online platforms, product information, and marketing materials.

• Supported online sales and product presentation.

• Coordinated staff and internal resources.

• Prepared and checked purchase agreements, invoices, import and customs
documentation.

• Handled business correspondence and communication with international partners.

• Managed multiple operational and sales tasks simultaneously.

• Optimized processes and improved day-to-day workflows.

Senior Customer Service Specialist

First Ukrainian International Bank (FUIB) — Odesa
February 2015 — June 2015

• Provided customer service and handled customer requests.

• Consulted customers and identified their needs.

• Supported B2C sales and customer relationships.

• Worked with customer and operational documentation.

Sales Manager

Alfa-Bank Ukraine — Odesa
September 2011 — January 2015

• Managed customer relationships and B2C sales.

• Identified customer needs and recommended relevant products.

• Maintained regular customer communication.

• Handled multiple customer requests and sales activities simultaneously.

EDUCATION

Odesa I. I. Mechnikov National University

Specialist Degree — Management of Foreign Economic Relations
2008–2013

KEY SKILLS

• E-commerce Operations

• Marketplace Management

• Product Content Management

• Online Sales

• Promotions

• Competitor & Pricing Monitoring

• Product & Market Research

• Marketing Materials

• Website & Online Platform Management

• Customer & Partner Communication

• B2B & B2C Sales

• Business Communication in English

• Negotiation

• Relationship Management

• Task & Priority Management

• Process Optimization

• Microsoft Excel

• Microsoft Office

• 1C