Анна

Anna Jmal
Vyshneve/Kyiv, Kyiv region, Ukraine | Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section)
Target role: Executive Assistant / Administrative Manager / Customer Support / Client Success / Account Manager
Format: remote or hybrid (partly remote)
Summary
Administrative manager and executive assistant with 10+ years of professional experience, including 7+ years in administration at an international company. Over 7 years at PJSC Agrimatco-Ukraine (100+ employees), growing from an assistant to the director to Head of Administration. Fluent English (C1) with hands-on experience in document translation and interpreting at negotiations. Client-facing background (support, B2B sales): 30+ business trips organized, 80+ business visa application packages handled. Open to remote or hybrid (partly remote) work.
Key skills
• Executive support: calendar and workflow management, business correspondence, document management (memos, orders, instructions)
• Business English (C1): translation of contracts, invoices, technical documentation; interpreting at negotiations and presentations
• Travel & events: air/rail tickets, hotels, car rental, visa support (Schengen, UK, USA, Brazil, China)
• Customer relations: incoming inquiries, negotiations, B2B sales, deal management, presentations
• Team management: administrative staff (secretariat, couriers), cross-department coordination
• Tools: MS Office (advanced), Google Workspace, CRM, office equipment, mini-PBX
Work experience
Freelance English Tutor & TranslatorOct 2015 – present
• one-on-one and mini-group lessons for adults and children, online and offline
• direct client communication; fully self-managed remote workflow
• translation of documents and business correspondence for clients
Robotanks LLC (manufacturer of frame gas stations)2019
Sales Manager
• active B2B sales of industrial products, negotiations with customers
• commercial proposals, deal management
PJSC Agrimatco-Ukraine (international agricultural company, 100+ employees)Apr 2008 – Oct 2015
• Assistant to the Director / SecretaryApr 2008 – Dec 2013
• Administrative Service ManagerJan 2014 – Dec 2014
• Head of Administrative DepartmentJan 2015 – Oct 2015
• led the administrative team (secretariat, couriers, facility staff); implemented and maintained the internal information system
• executive support for top management: correspondence control, preparation of internal documents
• organized 30+ business trips across Ukraine and abroad (tickets, hotels, car rental), including for top management
• prepared full documentation for 80+ business visa applications (Schengen, UK, USA, Brazil, China) including translations
• translated contracts, invoices, technical documentation; interpreter at negotiations and presentations with suppliers
• organized meetings, trainings and events with clients and suppliers; supported negotiations
• marketing: coordinated promo materials (catalogues, leaflets, calendars), participated in exhibitions
• office management, control of administrative spending; HR support: internal company policies and rules
Food Plant LtdJan 2008 – Apr 2008
Import Manager
• negotiations with foreign suppliers, sourcing new suppliers
• order processing and execution control, client work
• payment control, primary accounting documentation, translation of technical manuals and invoices

Teaching2003 – 2008
• English teacher, specialized language school No. 173, Kyiv (2003 – 2007); English teacher, The Second State Foreign Language Courses (2007 – 2008)
Education
National Aviation University2011 – 2013
• Institute of Postgraduate Education, Information Security and Communication Systems
Dragomanov National Pedagogical University2006 – 2007
• Institute of Foreign Philology, Master's degree, English Language and Literature
Interregional Academy of Personnel Management2004 – 2006
• Specialist's degree, English Language and Literature
Pedagogical College No. 1 at Taras Shevchenko National University of Kyiv2000 – 2005
• Bachelor's degree, English teacher
Languages
• Ukrainian: native
• Russian: native
• English: fluent (C1)
Courses & certificates
• 2006: MAUP foreign language courses: certificate of guide-interpreter (English)
Additional information
• advanced PC user (MS Office, Google Workspace), office equipment, mini-PBX
• open to remote or hybrid work;
• interests: languages, self-development, music