Marian

Customer Support Representative

Age:
22 years
City of residence:
Chernivtsi
Ready to work:
Remote

Contact information

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Work experience

Front-End Developer

from 09.2025 to now (1 year 3 months)
Freelance (IT)

Education

Yuriy Fedkovych Chernivtsi National University

Physics and Astronomy, Чернівці
Unfinished higher, from 2025 to 2027 (2 years)

Lviv Polytechnic National University

Information Systems and Technologies, Чернівці
Unfinished higher, from 2025 to 2027 (2 years)

Yuriy Fedkovych Chernivtsi National University

Physics and Astronomy, Чернівці
Higher, from 2021 to 2025 (4 years)

Yuriy Fedkovych Chernivtsi National University

Computer Engineering, Чернівці
Higher, from 2021 to 2025 (4 years)

Additional education and certificates

2025, 3 місяці

2026, 3 місяці

2024–2025, 9 місяців

Knowledge and skills

  • Чесність
  • Наполегливість
  • Бажання вчитися і розвиватися
  • Здатність до навчання
  • Комунікабельність
  • Ініціативність
  • Стресостійкість
  • Відповідальність
  • Організованість
  • Робота з великим обсягом інформації
  • Урегулювання конфліктів
  • Уважність
  • Орієнтація на результат
  • Грамотна усна та письмова мова
  • Грамотна письмова комунікація англійською мовою
  • Conflict settlement
  • Впевнене користування ПК та вебзастосунками
  • Технічна грамотність
  • HTML
  • CSS
  • JavaScript
  • Git
  • GitHub
  • React
  • Figma
  • TypeScript
  • SASS
  • Node.js
  • SQL
  • Next.js
  • MySQL
  • REST API
  • Redux
  • Webpack
  • WordPress
  • JQuery
  • Bootstrap

Language proficiencies

  • English — advanced
  • Ukrainian — fluent

Additional information

I have been developing professionally in IT since 2021, combining a strong academic background in Computer Engineering with hands-on technical experience. Since 2025, I have been working as a freelance Front-End Developer, regularly working with web applications, APIs, databases, GitHub, and various online tools and platforms.

I also completed an academic program at UC Berkeley Extension focused on Data Science and Machine Learning. Throughout the program, I studied in an English-speaking academic environment and regularly communicated with American students and instructors. This included live discussions, asking and answering questions, explaining technical concepts, exchanging feedback, and working through complex academic topics in English.

My English level is C1, and I am fully comfortable communicating both verbally and in writing. I can communicate clearly and naturally, quickly understand the context of a conversation, explain information in an accessible way, and adapt my communication style depending on the person and situation.

My IT background allows me to understand new products and systems quickly. I easily learn unfamiliar software, workflows, and digital tools, and I am comfortable troubleshooting issues, working with large amounts of information, and switching between multiple tasks.

I believe my combination of several years of IT experience, strong technical literacy, C1 English, and extensive real-world communication in an American academic environment would allow me to quickly adapt to the Customer Support role and communicate effectively with customers from day one.

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