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Serhii
Customer support representative
- City of residence:
- Lviv
- Ready to work:
- Remote
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Serhii Bekhovets
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Lviv, Ukraine LinkedIn
PROFESSIONAL SUMMARY
Technical Support & Operations specialist with a solid foundation in Computer Engineering and practical
experience in Web3 startups. Expert in managing community infrastructure, troubleshooting user issues with
crypto-bridges/wallets, and scaling core teams from scratch. Proven ability to coordinate cross-functional
workflows and bridge the gap between technical products and end-users.
PROFESSIONAL EXPERIENCE
Project Management, ChainGuild 04/2025 – 09/2025
•Scaled the core team by managing recruitment and onboarding processes for new Remote
team members.
•Provided technical support for users
•Built and managed the project's community infrastructure (Discord roles, bots, and
Telegram channel).
•Coordinated internal team tasks and served as the primary point of contact for
project-related issues.
•Developed user-oriented content and FAQs to streamline the support process.
Contributor, Reddio 01/2025 – 04/2025
Actively contributed to open-source and early-stage Web3 protocols by testing
• Remote
bridges and providing technical feedback.
Created educational content and documentation to help new users navigate the
•
ecosystem.
Participated in community governance and provided moderation support on Discord.
•
Advertising Manager & Copywriter, Past Experience 05/2024 – 08/2024
Managed promotional campaigns and created engaging copy for diverse audiences.
• Remote
EDUCATION
Lviv Polytechnic National University, Bachelor's degree
Computer Engineering
KEY COMPETENCIES
Community Infrastructure Operations & Recruitment
Full setup and moderation of Discord and Telegram Scaling teams, conducting interviews, and internal
ecosystems. coordination.
Content Moderation
Ensuring community safety and managing
documentation/FAQs.
SKILLS
Management Tools
Team Coordination, Recruitment, User Support Jira, Microsoft Office, Notion, Zendesk, Notion
Strategy, Conflict Resolution.
Soft Skills
Client Communication, Adaptability, Problem-Solving,
Multitasking
LANGUAGES
Ukrainian — Native English — B2 Russian — Fluent
[
PROFESSIONAL SUMMARY
Technical Support & Operations specialist with a solid foundation in Computer Engineering and practical
experience in Web3 startups. Expert in managing community infrastructure, troubleshooting user issues with
crypto-bridges/wallets, and scaling core teams from scratch. Proven ability to coordinate cross-functional
workflows and bridge the gap between technical products and end-users.
PROFESSIONAL EXPERIENCE
Project Management, ChainGuild 04/2025 – 09/2025
•Scaled the core team by managing recruitment and onboarding processes for new Remote
team members.
•Provided technical support for users
•Built and managed the project's community infrastructure (Discord roles, bots, and
Telegram channel).
•Coordinated internal team tasks and served as the primary point of contact for
project-related issues.
•Developed user-oriented content and FAQs to streamline the support process.
Contributor, Reddio 01/2025 – 04/2025
Actively contributed to open-source and early-stage Web3 protocols by testing
• Remote
bridges and providing technical feedback.
Created educational content and documentation to help new users navigate the
•
ecosystem.
Participated in community governance and provided moderation support on Discord.
•
Advertising Manager & Copywriter, Past Experience 05/2024 – 08/2024
Managed promotional campaigns and created engaging copy for diverse audiences.
• Remote
EDUCATION
Lviv Polytechnic National University, Bachelor's degree
Computer Engineering
KEY COMPETENCIES
Community Infrastructure Operations & Recruitment
Full setup and moderation of Discord and Telegram Scaling teams, conducting interviews, and internal
ecosystems. coordination.
Content Moderation
Ensuring community safety and managing
documentation/FAQs.
SKILLS
Management Tools
Team Coordination, Recruitment, User Support Jira, Microsoft Office, Notion, Zendesk, Notion
Strategy, Conflict Resolution.
Soft Skills
Client Communication, Adaptability, Problem-Solving,
Multitasking
LANGUAGES
Ukrainian — Native English — B2 Russian — Fluent
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The candidate's resume is posted at https://www.work.ua/resumes/20072995/