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Support manager
- Considering positions:
- Support manager, Customer support representative
- Age:
- 21 years
- City of residence:
- Kolomyia
- Ready to work:
- Remote
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Yevheniia Stefantsiv
Ukraine | [open contact info ](look above in the "contact info" section)
LinkedIn: [open contact info ](look above in the "contact info" section)
71168b3b9
PROFILE
Organized and adaptable professional with experience in project coordination, education,
communication, and team leadership. Skilled in understanding individual needs, handling
multiple requests and priorities, solving challenging situations, and coordinating
communication between teams and stakeholders. Strong interpersonal, organizational,
problem-solving, and cross-cultural communication skills, with a proactive approach to
learning and adapting to new processes.
WORK EXPERIENCE
Administrative Coordinator
National Scout Organization of Ukraine | 2022 - Present
• Coordinate operations across 15 regional branches with 600+ members, supporting
communication and consistent implementation of initiatives.
• Manage communication flows, task allocation, and coordination between distributed teams.
• Track deadlines, follow up on tasks, and coordinate multiple projects simultaneously.
• Communicate with internal teams and external partners to clarify requests and coordinate
solutions.
• Handle different operational situations and ensure that tasks are followed through to
completion.
• Support effective communication between people with different needs and responsibilities.
• Key Project – Charity Gala: developed the event concept and program, coordinated internal
teams and external partners, and raised ₴400,000 (~€10,000+) through one event.
English Teacher
Green Country | 2025–2026
• Provided personalized support to students of different ages and proficiency levels (A1–B2).
• Identified individual needs and adapted communication, learning materials, and activities
accordingly.
• Explained complex information clearly and adapted communication to different audiences.
• Managed challenging situations and maintained a supportive and positive environment.
Educational Program Coordinator
National Scout Organization of Ukraine | 2022–2025
• Designed and implemented structured educational programs.
• Coordinated approximately 200 mentors and volunteers and managed communication
between multiple stakeholders.
• Responded to different needs and requests from mentors, parents, local leaders, and partner
organizations.
• Coordinated information, tasks, and follow-ups across multiple groups.
• Supported program development and international collaboration.
• Provided live interpretation during partnership meetings in Berlin.
Camp Mentor
CampForRest | 2023–2024
• Led youth groups through complete camp program cycles and provided day-to-day support.
• Communicated with participants and responded to individual needs and concerns.
• Organized educational and team-building activities.
• Managed challenging and unexpected situations while maintaining participant safety.
• Adapted quickly to changing situations and priorities.
• Completed 14 camp sessions.
EDUCATION
Bachelor of Philology
King Danylo University | 2022–2026
Specialization: 035.041 Germanic Languages and Literatures (including translation),
primary language English
SKILLS
• Communication & Interpersonal Skills
• Empathetic Communication
• Problem Solving
• Attention to Detail
• Request Handling & Follow-up
• Task & Deadline Management
• Stakeholder Management
• Adaptability & Fast Learning
LANGUAGES
Ukrainian: Native
English: Upper-Intermediate (B2, TOEFL)
Ukraine | [
LinkedIn: [
71168b3b9
PROFILE
Organized and adaptable professional with experience in project coordination, education,
communication, and team leadership. Skilled in understanding individual needs, handling
multiple requests and priorities, solving challenging situations, and coordinating
communication between teams and stakeholders. Strong interpersonal, organizational,
problem-solving, and cross-cultural communication skills, with a proactive approach to
learning and adapting to new processes.
WORK EXPERIENCE
Administrative Coordinator
National Scout Organization of Ukraine | 2022 - Present
• Coordinate operations across 15 regional branches with 600+ members, supporting
communication and consistent implementation of initiatives.
• Manage communication flows, task allocation, and coordination between distributed teams.
• Track deadlines, follow up on tasks, and coordinate multiple projects simultaneously.
• Communicate with internal teams and external partners to clarify requests and coordinate
solutions.
• Handle different operational situations and ensure that tasks are followed through to
completion.
• Support effective communication between people with different needs and responsibilities.
• Key Project – Charity Gala: developed the event concept and program, coordinated internal
teams and external partners, and raised ₴400,000 (~€10,000+) through one event.
English Teacher
Green Country | 2025–2026
• Provided personalized support to students of different ages and proficiency levels (A1–B2).
• Identified individual needs and adapted communication, learning materials, and activities
accordingly.
• Explained complex information clearly and adapted communication to different audiences.
• Managed challenging situations and maintained a supportive and positive environment.
Educational Program Coordinator
National Scout Organization of Ukraine | 2022–2025
• Designed and implemented structured educational programs.
• Coordinated approximately 200 mentors and volunteers and managed communication
between multiple stakeholders.
• Responded to different needs and requests from mentors, parents, local leaders, and partner
organizations.
• Coordinated information, tasks, and follow-ups across multiple groups.
• Supported program development and international collaboration.
• Provided live interpretation during partnership meetings in Berlin.
Camp Mentor
CampForRest | 2023–2024
• Led youth groups through complete camp program cycles and provided day-to-day support.
• Communicated with participants and responded to individual needs and concerns.
• Organized educational and team-building activities.
• Managed challenging and unexpected situations while maintaining participant safety.
• Adapted quickly to changing situations and priorities.
• Completed 14 camp sessions.
EDUCATION
Bachelor of Philology
King Danylo University | 2022–2026
Specialization: 035.041 Germanic Languages and Literatures (including translation),
primary language English
SKILLS
• Communication & Interpersonal Skills
• Empathetic Communication
• Problem Solving
• Attention to Detail
• Request Handling & Follow-up
• Task & Deadline Management
• Stakeholder Management
• Adaptability & Fast Learning
LANGUAGES
Ukrainian: Native
English: Upper-Intermediate (B2, TOEFL)
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